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Simatic oftware S7 v5.4 and S5 v7.21 while working online Dell notebook Stops working.

Created by: Shivaji Patil at: 12/23/2012 2:58 PM (7 Replies)

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12/23/2012 2:58 PM	Rate (0)
Shivaji Patil Posts: 140 Rating: (1)	Dear Experts, I am using Dell E6410 notebook with windows XP sp3, It has Simatic software installed on it S7 and S5. I use USB to MPI cable for S7 and Com1 to AS511 convertor for S5. I get problem while using online functions for monitoring variables with both type of PLCs.It just crashes(hangs) thenI have to switch off the Notebook with power Button and restart again. Last month I had this problem while working with CPU414 and I have lost the license key for step7. Fortunately license keys were recovered with online help from Siemens Siemens suggested to Switch of firewall.I have Mcaffe security centre. So now it has happening with Step5 also. So the question is what is wrong? Is Dell Notebbok a problem or I need to change some settins? Please find screen picture after this problem. Your help is urgently needed. Regards, Attachment 100_2293.JPG (521 Downloads)
Shivaji Patil Posts: 140 Rating: (1)
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12/25/2012 3:50 AM	Rate (0)
KSN Platinum Member Joined: 8/25/2006 Last visit: 9/12/2025 Posts: 2218 Rating: (282)	Hello. First of all try to find the reason of this error using e.g.BlueScreenView, maybe Siemens SW is not the reason at all.

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12/25/2012 11:16 AM	Rate (0)
Shivaji Patil Posts: 140 Rating: (1)	Dear KSN, Thanks for suggestion .i have tried to collect the informatio as suggested by you but could not pinpoint. It says AS511 driver and S7 driver ,serial driver etc .What step I should do next. Arrched screen shots for info. Please Suggest. Best Regards, Attachment Bluescreenerror.zip (485 Downloads)
Shivaji Patil Posts: 140 Rating: (1)
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12/25/2012 11:44 AM	Rate (0)
KSN Platinum Member Joined: 8/25/2006 Last visit: 9/12/2025 Posts: 2218 Rating: (282)	Try to search about BSOD codes in internet. Try to reinstall the mentioned drivers, as they are the cause of BSOD.

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12/27/2012 1:43 PM	Rate (0)
Shivaji Patil Posts: 140 Rating: (1)	Dear KSN, Thanks for your suggestions, I doubt this has started after installing Antivirus software Mcaffe,earlier I had Kaspersky. Do you think this may give problem? Which antivirus I should install ? Please suggest, Thanks in advance.
Shivaji Patil Posts: 140 Rating: (1)
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12/27/2012 2:09 PM	Rate (0)
KSN Platinum Member Joined: 8/25/2006 Last visit: 9/12/2025 Posts: 2218 Rating: (282)	Hello. Look here: Which virus scanner versions can you use for STEP 7 V5.3, V5.4 and V5.5? Which virus scanners are released for STEP 7 (TIA Portal) V11 and STEP 7 Basic V10.5? Compatiblity Check Tool and also How do you avoid a blue screen when using STEP 5 V7.23 for an online connection between a PC with multi-core CPU and an S5

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1/1/2013 4:55 PM	Rate (0)
Shivaji Patil Posts: 140 Rating: (1)	Dear KSN, Thanks for help, 1)For S5 I have created single processor mode for windows as directed in FAQ/link. 2) For Anti-Virus I have seen the link and downloaded the compatibility table.The fact is as per now all anti-Virus softwares are ahead with new versions,So how can we get the old versions of Anti- Virus software .e.g Trend Micro for Step7 V5.4 and SP4 .compatible one is Trend Micro Office scan Client V8.0 which I need ? Pls suggest.
Shivaji Patil Posts: 140 Rating: (1)
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1/1/2013 5:02 PM	Rate (0)
Shivaji Patil Posts: 140 Rating: (1)	Dear KSN, Thanks for Help. 1)I have set the single CPU mode for S5 as said in The link. 2)For Anti-virus software I have downloaded the compatibility table but as per Now all the Anti-virus softwares are Ahead with their new versions and as per table the versions of the softwers are not available. For example ,I need Trend Micro Office scan client V 8.0 for Step7 V5.4 and SP4? So what is the solution? Pls suggest.
Shivaji Patil Posts: 140 Rating: (1)
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