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Scout 5.3 software problem

11/21/2019 11:45 AM	Rate (0)
AutoGen_810979 Advanced Member Joined: 7/6/2015 Last visit: 9/3/2025 Posts: 12 Rating: (0)	Hello, i installed scout 5.3 sp1 . when i add simotion d425-2 dp in scout . x127 port is absent on hardware. i can not see x127 at interface selection. i reinstall the setup twice but problem does not solve.How can i solve it ? best regards

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11/21/2019 2:58 PM	Rate (0)
JUANSANCHEZ Posts: 251 Rating: (11)	hello, which windows system do you have?
JUANSANCHEZ Posts: 251 Rating: (11)
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11/22/2019 12:11 PM	Rate (0)
Technology Team Platinum Expert Joined: 10/11/2006 Last visit: 9/8/2025 Posts: 6039 Rating: (828)	Hello please can you send some more information eg screenshot, and installed SW
	With best regards, Technology Team Application consulting and pre sales support for SINAMICS, SIMATIC Technology, SIMOTION, SIMOTICS and MOTION CONNECT
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11/22/2019 1:51 PM	Rate (0)
AutoGen_810979 Advanced Member Joined: 7/6/2015 Last visit: 9/3/2025 Posts: 12 Rating: (0)	Photo at attachment. Attachment hardware.jpg (247 Downloads)

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11/22/2019 1:52 PM	Rate (0)
AutoGen_810979 Advanced Member Joined: 7/6/2015 Last visit: 9/3/2025 Posts: 12 Rating: (0)	JUANSANCHEZ hello, which windows system do you have? windows 10 pro

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11/28/2019 10:16 AM	Rate (0)
Technology Team Platinum Expert Joined: 10/11/2006 Last visit: 9/8/2025 Posts: 6039 Rating: (828)	Hello please send us a personal message with installed SW. What we need is the information about installed packages (SIMATIC/SCOUT eg.), SW-Versions for analysing. You also can send us a personal message or you can directly contact the SIEMENS support.
	With best regards, Technology Team Application consulting and pre sales support for SINAMICS, SIMATIC Technology, SIMOTION, SIMOTICS and MOTION CONNECT
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