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WinCC V11 SP2 can not be installed !!!

Created by: Tomy Master at: 1/29/2012 9:46 PM (34 Replies)

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1/29/2012 9:46 PM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	Dear friends, I had TIA WinCC V11 SP1 installed and every thing runs smoothly, then I tried to install the "SP2" but it failed and I don't know why!!!!! Please see attached ٌRegards. Tomy. Attachment Log.gif (1164 Downloads)
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1/30/2012 4:36 AM	Rate (1)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 7/18/2025 Posts: 1525 Rating: (231)	Tomy Master Dear friends, I had TIA WinCC V11 SP1 installed and every thing runs smoothly, then I tried to install the "SP2" but it failed and I don't know why!!!!! Please see attached Hello Tomy Master, It seems that the atleast one of the downloaded files, did not download properly / completely. The same issue happened in my case also. Once you redownload the file(s) which doesn't match the size mentioned in the download webpage will fix the issue. Still if you have all the files matching with the correct size, then download all files again and then it should work. Now i have my SP2 installed successfully after exercising the above mentioned steps only.
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1/30/2012 12:19 PM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	Yes but it is teddy
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1/30/2012 1:11 PM	Rate (0)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 7/18/2025 Posts: 1525 Rating: (231)	Tomy Master Yes but it is teddy Hello Tomy Master, Pls Update the result here
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1/30/2012 5:01 PM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	OK But we have 7 parts here and each part is about 650MB, and it takes too much time so may be next week I will show you the result... Regards. Tomy.
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This contribution was helpful to 1 thankful Users Ganes10

2/10/2012 1:30 AM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	Dear friend, I have redownloaded all parts again, but the result is the same.... It is frustrating... Tomy
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2/10/2012 6:39 AM	Rate (1)
umencho Diamond Member Joined: 3/21/2006 Last visit: 3/30/2025 Posts: 10239 Rating: (1183)	Hello, Do you have an options there during installation to make 'extract the product without being installed'. And to extract it in separate folder. Eventually from there after to start installation again. BTW did you check that 'log file' as suggested in finish message? best regards, Hristo Mihalev

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2/10/2012 9:46 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 7/31/2025 Posts: 9027 Rating: (1199)	Hello Tomy Master, What operating system are you using? See this note: The download is not suitable for new installations (e.g. on Windows 7 64-bit operating systems). Here you require the WinCC Comfort/Advanced V11 SP2 Trial DVD (order no. 6AV2102-0AA01-0AA7). Best regards, Wizard

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2/11/2012 5:09 PM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	Dear friend, The operating system is Windows 7 Ultimate 32-bit. Regards. Tomy.
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2/13/2012 7:13 AM	Rate (1)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 7/18/2025 Posts: 1525 Rating: (231)	Tomy Master Dear friend, The operating system is Windows 7 Ultimate 32-bit. Regards. Tomy. Hello Tomy Master, You choose the option "Extract the product without being installed". Eventually you observe when does the error message occurs. If it occurs in the very beginning, then the error is in the first two files (approx.) similarly if it happens in midway or at the end of extraction, then atleast you can redownload one or two files alone and check. So that you can save time and fix it soon. One thing is confirmed, I have downloaded WinCC Comfort_Advanced and WinCC Professional of v11 SP2 from this same space and successfully extracted. (Hope there is no change happened to any files in that space) Can we know if what WinCC v11 you are trying to download? (Basic or Comfort_Advanced or Professional)?
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2/13/2012 12:57 PM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	It is Professional version. I will try to observe on which part this problem occurs and I will give you feed back
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2/13/2012 2:36 PM	Rate (0)
TomDeWou Platinum Member Joined: 11/15/2006 Last visit: 3/26/2025 Posts: 1319 Rating: (176)	Check the installation logfiles in C:\Documents and Settings\All Users\Application Data\Siemens\Automation\Logfiles\Setup. Sort the files by date of the last modificaton and open latest one (strating like SIA_WINCC_ ... ). Post the file here or have a look at it where the error occurs (somewhere at the end).
	Have Fun! TomDeWou
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2/13/2012 11:35 PM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	Dear TomDeWou, I would like to thank you, I think you are near to find the problem but unfortunately it seems that there is no such directory in my "C:\" hard disk, please see attached... Tomy. Attachment log1.gif (715 Downloads)
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2/14/2012 5:38 AM	Rate (0)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 7/18/2025 Posts: 1525 Rating: (231)	TomDeWou Check the installation logfiles in C:\Documents and Settings\All Users\Application Data\Siemens\Automation\Logfiles\Setup. Sort the files by date of the last modificaton and open latest one (strating like SIA_WINCC_ ... ). Post the file here or have a look at it where the error occurs (somewhere at the end). This one is hopefully for MS Windows XP. Tomy Master Dear TomDeWou, I would like to thank you, I think you are near to find the problem but unfortunately it seems that there is no such directory in my "C:\" hard disk, please see attached... Tomy. Can some one provide the log folder in MS Windows 7.
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2/14/2012 6:07 AM	Rate (0)
umencho Diamond Member Joined: 3/21/2006 Last visit: 3/30/2025 Posts: 10239 Rating: (1183)	Did you try to use a search for it? ('.log', 'log'...) Best regards, Hristo Mihalev

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2/14/2012 9:13 AM	Rate (0)
TomDeWou Platinum Member Joined: 11/15/2006 Last visit: 3/26/2025 Posts: 1319 Rating: (176)	Oops, ok - Win7 has other folders I guess. Try to type '%autinstlog%' (without ' ' ) in Windows explorer address bar, this should open the logfiles folder.
	Have Fun! TomDeWou
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This contribution was helpful to 1 thankful Users Ganes10

2/15/2012 11:44 PM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	Dear TomDeWou I went there but frankly I dont know what to do next Regards. Tomy.
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2/16/2012 6:19 AM	Rate (1)
umencho Diamond Member Joined: 3/21/2006 Last visit: 3/30/2025 Posts: 10239 Rating: (1183)	Did you find that log file? If you found it attach it here? best regards, Hristo Mihalev

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2/16/2012 8:32 AM	Rate (1)
TomDeWou Platinum Member Joined: 11/15/2006 Last visit: 3/26/2025 Posts: 1319 Rating: (176)	Tomy Master Dear TomDeWou I went there but frankly I dont know what to do next Regards. Tomy. There should be a Logfiles called "SIA_WinCC.." - just sort by date and open the latest one starting with SIA. Check it for errors or post it here (or the whole folder). Another possiblity is to contact the SIMATIC customer support - they have tools to collect the files and will analyze them, too.
	Have Fun! TomDeWou
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2/16/2012 11:24 PM	Rate (0)
Tomy Master Gold Member Joined: 5/4/2009 Last visit: 11/23/2024 Posts: 914 Rating: (40)	Dear friends, Please see attached and help pick the right one... Tomy Attachment SIA.gif (811 Downloads)
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