Hello,

I have a field PG M5 that bumped into a part of a railing going up the stairs at a client and the screen died.

We replaced the screen from an other M5 (that we know is working), but it is still black. When connecting an external monitor, it is working fine and in the windows display settings is it finding the screen. For the computer i have 2 screens, but the replaced one is just black. No backlight either.

I have updated the bios to the latest version.

Any ideas?

Thanks.

ChristophD

maybe the connector on the board is damaged

Sorry for the late reply.

What is weird is that we tried to use an in-use M5 and the screen works.

Can't use that one of course as it is in use.

The only difference is the BIOS version. Which is weird, because it should not have infuence on the changing of the screen.