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VPN connection: Simatic Shell returns an error

Created by: Marv-EL Prodject at: 5/1/2023 7:59 AM (3 Replies)

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5/1/2023 7:59 AM	Rate (0)
Marv-EL Prodject Joined: 2/2/2023 Last visit: 10/16/2024 Posts: 2 Rating: (0)	Hi, my problem is that wen I try to connect using the Windows 10 VPN client, Simatic Shell returns an error "MAC address 00:00:00:00:00:00 cannot be found. The computer must be restarted." ------------------------------------------------------------------------------------------ Split from WinCC Professional, Simatic Shell settings for VPN connection. Attachment Capture.PNG (801 Downloads)
	Last edited by: Jen_Moderator at: 05/02/2023 11:43:26 New subject after splitting
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5/10/2023 7:29 AM	Rate (0)
Murof Platinum Member Joined: 8/3/2009 Last visit: 10/31/2024 Posts: 14079 Rating: (1764)	Hello Marv-EL Prodject Can you give us a few more information about your application or usecase and also which Versions you are using exactly? If you use an VPN connection, a enchryted communication in Simatic Shell would be a good way because then you only use one specific port for communication and not an open port range. When do you get the error message? what do you click before the message appears? Bye Murof
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5/21/2023 12:53 PM	Rate (0)
Marv-EL Prodject Joined: 2/2/2023 Last visit: 10/16/2024 Posts: 2 Rating: (0)	Murof Hello Marv-EL Prodject Can you give us a few more information about your application or usecase and also which Versions you are using exactly? If you use an VPN connection, a enchryted communication in Simatic Shell would be a good way because then you only use one specific port for communication and not an open port range. When do you get the error message? what do you click before the message appears? Bye Murof Hi Murof, I'm using WinCC Pro V14 for this application, the VPN connection configured with the Windows 10 build in client. The type of the VPN is L2TP/IPsec with pre-shared key. This connection is using WAN mini port and this WAN mini port doesn't have MAC address. I get the error message every time when the L2TP VPN is connected and I open the Simatic Shell settings. For another application I use OpenVPN client which uses TAP Windows adapter and then the error is gone, because the TAP Windows adapter have MAC address in the Simatic Shell settings. How to use the L2TP/IPsec with pre-shared key connection without getting this error? I'll set up the encrypted communication as soon as I get rid of the error :)

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9/24/2024 9:43 AM	Rate (0)
munzy Advanced Member Joined: 6/5/2009 Last visit: 10/22/2024 Posts: 1 Rating: (0)	Hello Marv-EL, may you let me know, how did yo solve the issue? Thank you

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