Hi Jojo1000, 

To help us better understand and troubleshoot the issue, could you please provide some more details about what you were doing with the device recently?

Specifically, we'd be grateful if you could answer the following questions:

• What were the last actions you performed with the device before the issue occurred?
• Has the device been operated before, or is this its first power-up/initial setup?
• Has an operating system been installed on it? If so, which one?
• Are any LEDs highlighted? If yes, which ones and what color are they?
• Could you describe the exact steps that led to this error state?

Any additional information you can provide about the device's behavior would be greatly appreciated!

Thanks a lot, 

BR