1PH7 ERRO DRIVE CLIQ ENCODER

I am looking for the file in the Cliq Drive to configure the servo motor 1PH71842QD000BA3 (NX31262336020001). In the file, it is crucial that the four channels are specified - a, b, c, d. When downloading directly from the website, I noticed that only channels a and b are available. However, for correct operation in the customer application, all four channels are necessary, or a procedure for the software to recognize the option for all channels. encoder and cliq drive have already been replaced, the problem persists, Image of the configuration that should work in the client application