3/29/2020 9:27 AM | |
Posts: 1 Rating: (1) |
cax download a very long time in the progress status, my project stopped can you help me ------------------------------------------------------------------------------------------ |
Last edited by: AndreyGuz at: 03/29/2020 09:29:07Last edited by: Jen_Moderator at: 03/30/2020 11:31:33New subject after splitting |
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3/31/2020 11:43 AM | |
Joined: 6/19/2017 Last visit: 8/5/2024 Posts: 8175 Rating: (170) |
Hi AndreyGuz Thank you for letting us know about your issue I forwarded your issue to the responsible person and will update you, when I received an answer. Best regards, |
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4/15/2020 9:09 AM | |
Joined: 6/19/2017 Last visit: 8/5/2024 Posts: 8175 Rating: (170) |
Hi AndreyGuz, I got the information that everything should be working now. Best regards, |
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3/29/2021 11:32 AM | |
Joined: 2/7/2019 Last visit: 4/3/2024 Posts: 2 Rating: (0) |
I have the same issue (over 30 min!) |
4/1/2021 6:22 AM | |
Joined: 6/19/2017 Last visit: 8/5/2024 Posts: 8175 Rating: (170) |
Hi AutoGen_7848478, I'm sorry for this inconvenience Do you still have to wait? I already forwarded your issue to the responsible person. If I received any information about that, I will inform you. Best regards, Jen_Moderator |
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This contribution was helpful to1 thankful Users |
4/1/2021 8:56 AM | |
Joined: 2/7/2019 Last visit: 4/3/2024 Posts: 2 Rating: (0) |
Hello, it evantually worked and I could download the files. But it took 30-45 minutes! |
4/6/2021 3:03 PM | |
Joined: 6/19/2017 Last visit: 8/5/2024 Posts: 8175 Rating: (170) |
Hi AutoGen_7848478, Regarding your waiting time: This can be completely normal depending on the size of your request. If it still isn't finished by now, please tell us your order number, so that we can look into it. Best regards, |
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11/16/2021 3:26 PM | |
Joined: 8/11/2021 Last visit: 1/12/2022 Posts: 3 Rating: (1) |
Mine has already taken over 5 days still downloading |
11/18/2021 11:51 AM | |
Joined: 6/19/2017 Last visit: 8/5/2024 Posts: 8175 Rating: (170) |
Hi AutoGen_6040666, depending on the volume of orders, the duration of downloads varies. At the moment, there are some very large orders, which makes it impossible to give a completion time. But don't worry: Your issue has been forwarded to the service team and the orders are still being processed in the background. As soon as I get a feedback from the service team I will inform you. Best regards, |
My Forum is the place to personalize your profile, |
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