Comfort Panel don't save the Date and time settings

Hi collegues, I'm using a MTP1000 Unified Comfort with the follow characteristics:

Runtime Version: V18.0.0.0

Bootloader Version: V08.02.00.00_01.04.01.01

I have set the synchronization with a NTP server in the Date and time settings, but when I remove power from the panel, one day to another, when I switch on, this settings have changed to "Set date and time manually" and I have to change again to "Synchronize time with a NTP server".

The same happens with the enable of Trace forwarder.

Do you know why this is happening?

Thank you.

Hi christopherreyes,

Did the time synchronization with the NTP server work before? I mean, was the time synchronized? The only thing I can think of is that the settings are reset on startup if there are errors. But maybe it's a hardware failure. You should contact support for that.

As for the trace forwarder settings, do not worry. They are disabled on reboot for security reasons.

Kind regards
Stefan