HMI unified Comfort Network share folder Authentication error

When I try  to connect a Network share folder to the panel i get an error ,  as the picture shows .

Network Path :  //192.168.100.54/A693_Pernos   

What i am missing ?   Is there any configuration to make in the panel ?

I need to get access from the PC  to the panel to copy logs files i am saving in a SDcard.

Trace Viewer shows : Connection failure on HmiConnection "CONN%CLX" Reason 65541 Description: "HmiConnection 245: Protocol Adapter did not respond to open request in 30 seconds."

Please help !?

MD

Stefan Arcularius

Hi,

You should make sure that the server that you are trying to connect to supports SMB 3.0. You can do this by connecting your Windows PC to the share and running the Get-SmbConnection PowerShell command.

Your screenshot shows that you are using a domain logon to authenticate to the share. Using a domain controller usually requires a working DNS configuration. Do you have a reachable DNS server configured on your device?

Kind regards
Stefan

No,   I think i  don’t have a DNS server configured on my device , how to activate the server in my device  ?

If i wouldn´t use a domain user,  the connection would work without any configuration from device side ? 

Regards,

MD

Murof

Hello AutoGen_656377

Which Image Version do you use on the Panel?

Do you have used another Share before you use this one from the Screenshot?

I had also trouble to change a networkshare. Only after Reset to factory settings the share works with the new settings (I think this was a bug in a specific version...)

Does the networkshare works from another computer in the network?

Bye Murof

Hello Murof,

The current Firmware/Image version is   V19.00.00.01_06.01.00.11

This is a new panel , and the only share folders we used,  were the ones created during our setup and connection trials .

Yes, today we were able to connect (networkshare) to the panel using local user, still does not work with  domain user.

Bye MD