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Make a system backup before install. of WinCC V11 SP2 on HP laptops !!

Created by: Remark at: 12/23/2011 8:34 AM (24 Replies)

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12/23/2011 8:34 AM	Rate (0)
Remark Bronze Member Joined: 9/1/2006 Last visit: 11/18/2024 Posts: 193 Rating: (13)	Please make an image of yourPC before installing WinCC V11 Compact/Advanced SP2. We use HP Compaq 8710p laptops for simatic programming with XP SP3 as OS. After installation of WinCC V11 Compact/Advanced SP2 the system ends up in a BSOD. see also my previous post with topic "delete temporary files" Anyone else having problems with SP2 or using these laptops or any adviceon this ? We have to finish a project with TIA a.s.a.p. so next try will be a Win7 system..... UPDATE: ==================================================== The problem seems to occur only on HP-laptops see http://support.automation.siemens.com/WW/view/en/58217334
	Last edited by: Remark at: 1/27/2012 8:45 AM
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12/23/2011 2:43 PM	Rate (0)
Remark Bronze Member Joined: 9/1/2006 Last visit: 11/18/2024 Posts: 193 Rating: (13)	Update: The SP2 doesn't give problems after installation under Win7 Prof. onthe targetHP system

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12/23/2011 7:00 PM	Rate (0)
UMENCHO Diamond Member Joined: 3/21/2006 Last visit: 12/2/2024 Posts: 10229 Rating: (1181)	Thank you for sharing that info/behavior for/of SP2. Did you ask Support Request about that? I think this is the right way... It might be some bug in case of XP Windows as all recently released Siemens updates concerning Windows7 64bits... best regards, Hristo Mihalev

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12/24/2011 11:49 AM	Rate (0)
Remark Bronze Member Joined: 9/1/2006 Last visit: 11/18/2024 Posts: 193 Rating: (13)	I did not contact Tech support yet but will in 2012. Tech Support is in my opinion often too slow & too much of a hassle and often without result for issues like these (which need asap solutions). Posting things here probably reaches people faster and gives faster responce. This way you can warn other programmers that want to install SP2 aswell. Normally i wait a few weeks before installing updates and first read the forums to check if there are problems detected. This week we had so many problems with the SP1 version that installing right away seemed the only solution.
	Last edited by: Remark at: 1/4/2012 9:07 AM
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1/5/2012 6:41 PM	Rate (0)
Mel Bronze Member Joined: 12/27/2007 Last visit: 11/30/2023 Posts: 128 Rating: (1)	Same happened to me on hp core i5 laptop running win 7 32 bit after installing wincc sp2(TIA) download update B.S.O.D and would not repair install or boot in safe mode some message about bad driverhave had to send laptop away for repair

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1/11/2012 10:06 AM	Rate (0)
rrautane Experienced Member Joined: 12/29/2011 Last visit: 12/12/2024 Posts: 17 Rating: (0)	Hello, I have this same problem. Machine is HP Elitebook 6930p with Windows 7 32bit. Next boot after installing Wincc V11 SP2 ends with BSOD 0xFC. If I disable DEP from bios error code will change to 0xD1. Thankfully system restore managed to revive coputer to working order. I have tried to install SP2 twice with similar results. First time I analyzed a memory dump which indicated that Cisco VPN driver was reason for crash. I uninstalled that driver and tried again. After second install crashdump showed that HpqKbFiltr.sys failed. There is certainly something wrong with the Wincc V11 SP2 atleast with HP computers. Step7 Professional V11 SP2 will install just fine. I can test SP2 installation third time if needed. Do you have any suggestions what could be causing this problem?

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1/11/2012 4:42 PM	Rate (0)
Tweety Posts: 3037 Rating: (192)	Hello, youtry to install the WinCC V11 to a clear computer. You deactivate firewall and virenscanner. You need administrator rights for the installation. Tweety
Tweety Posts: 3037 Rating: (192)
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1/12/2012 7:55 AM	Rate (0)
kweetniet Posts: 4 Rating: (0)	I have the same problem on my HP compaq8710w. Windows does not even start anymore, not even in safe mode. How to repair this without losing the licensekeys?
kweetniet Posts: 4 Rating: (0)
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1/12/2012 8:30 AM	Rate (0)
rrautane Experienced Member Joined: 12/29/2011 Last visit: 12/12/2024 Posts: 17 Rating: (0)	kweetniet I have the same problem on my HP compaq8710w. Windows does not even start anymore, not even in safe mode. How to repair this without losing the licensekeys? Are you using Windows 7 or XP? At least in Windows 7 you can use system restore to repair windows. If you have a recent restore point you should have no problems. This will not delete your licence keys but software may become unusable if it is installed after making a restore point. I would assume system restore works also in XP but I have not personally tested it. Instructions how to use system restorecan be found here Note! If you have bitlocker enabled you should have your recovery password printed out before you can restore your computer.

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1/12/2012 8:31 AM	Rate (0)
Remark Bronze Member Joined: 9/1/2006 Last visit: 11/18/2024 Posts: 193 Rating: (13)	Hello kweetniet, I was able to install SP2 on a HP8710w under Win7, do you use Win7 or XP ? I removed the harddrive from the "BSOD" HP-laptops and connected them directly to another laptop usingan univeral external USB-SATA/IDE convertor. Then iwas able to retreive the license keys the normal way. Good luck. Remark
	Last edited by: Remark at: 1/12/2012 8:33 AM
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