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TIA V12 - no startup possible anymore

Created by: Thorgal at: 11/4/2014 11:18 AM (6 Replies)

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11/4/2014 11:18 AM	Rate (0)
Thorgal Posts: 6 Rating: (0)	Since a while, no startup of TIA V12 is possible anymoren (worked before without problem). This screen appears (see attachement). Tried total uninstall and re-install, did'nt fix it. Attachment TIAERROR.JPG (173 Downloads)
Thorgal Posts: 6 Rating: (0)
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11/4/2014 11:31 AM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 12/20/2024 Posts: 22482 Rating: (3039)	Hello, this Dialog means that the TIA is crashed with a internal SW Error. Can you post the diagnostic Data? This should be stored in the directory ProgramData/Siemens/automation/Portal V12/Diagnostics. Regards Christoph

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11/4/2014 12:12 PM	Rate (0)
Thorgal Posts: 6 Rating: (0)	Thanks for the reply. Can't find a diagnostics file, did also a "diagnostics." search of HD. Any other hint?
Thorgal Posts: 6 Rating: (0)
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11/4/2014 12:16 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 12/20/2024 Posts: 22482 Rating: (3039)	Hi, diagnostics is a directory not a File! ProgramData is a hidden System folder on the system drive. So activate the explorer option that you see the hidden Folders. regards Christoph

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11/4/2014 2:38 PM	Rate (0)
Thorgal Posts: 6 Rating: (0)	Okay, now I found something, I attach the "Errorreportprint.html" file in PDF format, If you need another file just say so. Attachment Siemens Automation Diagnostics - Totally Integrated Automation Portal.pdf (181 Downloads)
Thorgal Posts: 6 Rating: (0)
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11/4/2014 2:50 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 12/20/2024 Posts: 22482 Rating: (3039)	Hi, which modification do you have made between Working ok and working not OK? Ans SW Installation? Regards Christoph

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11/4/2014 3:00 PM	Rate (0)
Thorgal Posts: 6 Rating: (0)	I can't remember that I installed new software at that point. It was a regular thing in the past that now and then TIA V12 gave an unexpected error and closed when normal working. In the past I could always fix this by un- and re-installing the software but now it doesn't even get started up. After that procedure.
Thorgal Posts: 6 Rating: (0)
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