TP900 and TP1200 stuck on boot screen

Hello dear members

I have two TP900 and two tp1200 panel that stuck on siemens logo and does not start wince.

i try prosave and can not communicate with PN Ethernet and PN PtP Crossover cable.

what cause this problem and how can i repair it?

Best regards

Hi,

This is an issue that can happen.

You need to reset it booting on a usb:

How do you do an operating system update on operator panels or perform a "Reset to factory settings"?
https://support.industry.siemens.com/cs/ww/en/view/19701610

The usb need to be usb 2.0 and even then, not all usb sticks work, so you may need to search around.

Thank you  for your advices

this is for ktp panels.

 in prosave document: https://support.industry.siemens.com/cs/attachments/19701610/19701610_prosave_1_2_e.pdf

based on Table 2-1,only PN/ethernet and PtP cross can be used for os update.

also i want to know what causes this problem and how can prevent  ?

Unfortunately, you can not do it because it requires technical repairs

noroozi kakhki

Thank you  for your advices

this is for ktp panels.

 in prosave document: https://support.industry.siemens.com/cs/attachments/19701610/19701610_prosave_1_2_e.pdf

based on Table 2-1,only PN/ethernet and PtP cross can be used for os update.

also i want to know what causes this problem and how can prevent  ?

I tried usb stick and extract cp_7_9_12_V15.fwf  on it ,based on ktp method but nothing happend

i also try various usb flash memories.

It does not fix it. Technical repairs are required

noroozi kakhki

I tried usb stick and extract cp_7_9_12_V15.fwf  on it ,based on ktp method but nothing happend

i also try various usb flash memories.