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Upgrade to 8.3 has stopped communication with all devices

Created by: Rumswigger at: 10/17/2021 3:08 PM (8 Replies)

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10/17/2021 3:08 PM	Rate (0)
Rumswigger Posts: 3 Rating: (0)	I have recently bought a new LOGO! 8.3 and found I could not communicate with it using my existing version of LOGO soft comfort. I registered and downloaded and installed the upgrade to v8.3. Now I get the message "Unable to access remote device" not only with the new LOGO! 8.3 but also with my older LOGOs. I have ensured that I am using the correct IP address. The LAN light is flashing orange, showing that there is some data transfer. What is going on?
Rumswigger Posts: 3 Rating: (0)
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10/18/2021 11:10 AM	Rate (0)
Cookie_M0nster Bronze Member Joined: 10/16/2020 Last visit: 10/30/2024 Posts: 122 Rating: (12)	Dear Rumswigger, Perform a factory reset of the LOGO and make sure you can ping the Logo from your PC. You should be able to communicate with the LOGO to load the program. BR. Cookie_M0nster
	If this information has been helpful to you, please don't forget to rate it. 🍪🍪🍪🍪🍪
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10/25/2021 7:03 AM	Rate (0)
AutoGen_380038 Silver Member Joined: 9/11/2014 Last visit: 10/31/2024 Posts: 775 Rating: (33)	Hi, check if you can ping the LOGO!'s on your PC and check the interface LOGO Soft is using. Hope this helps

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10/25/2021 7:26 AM	Rate (0)
ixo65 Grandmaster-Expert Joined: 12/18/2014 Last visit: 11/7/2024 Posts: 34159 Rating: (4255)	Cookie_M0nster Perform a factory reset of the LOGO and make sure you can ping the Logo from your PC. Why a factory reset? The LOGO! 8,3 is new. And he can't connect only with the new LOGO!. With older LOGO!s has he also the problem. Rumswigger Now I get the message "Unable to access remote device" not only with the new LOGO! 8.3 but also with my older LOGOs. I have ensured that I am using the correct IP address.

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11/2/2021 2:11 PM	Rate (0)
M111 Bronze Member Joined: 8/2/2018 Last visit: 12/16/2023 Posts: 302 Rating: (5)	Select hardware type to be matching also.

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11/3/2021 3:13 PM	Rate (0)
Rumswigger Posts: 3 Rating: (0)	Thanks for your help. The problem lay in the configuration of the USB port from the laptop. The Siemens supplied software for this did not work. When I switched to the software that came with the laptop the problem vanished.
Rumswigger Posts: 3 Rating: (0)
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11/3/2021 3:16 PM	Rate (0)
ixo65 Grandmaster-Expert Joined: 12/18/2014 Last visit: 11/7/2024 Posts: 34159 Rating: (4255)	Sorry, but what has the USB-Port to do with communicating with LOGO! 8.3?

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11/3/2021 3:19 PM	Rate (0)
Rumswigger Posts: 3 Rating: (0)	My mistake - it was the ethernet port.
Rumswigger Posts: 3 Rating: (0)
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11/3/2021 3:24 PM	Rate (0)
ixo65 Grandmaster-Expert Joined: 12/18/2014 Last visit: 11/7/2024 Posts: 34159 Rating: (4255)	Sorry, but I don't understand your answer. What has the LSC software to do with ethernet port settings? Or have you selected in the interface selected the wrong network adapter?

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