Valve popup error

Dear experts,

We are using PCS7 V9.1 with WinCC V7.5 with standard PCS7 APL blocks and graphics.

Now when we open a valve and click on "Protection" everything works but when we click in the "protect" popup on "Preview" or "Default" in the toolbar it seems as if WinCC loses it's links.

On the server itself we don't have this issue it's only on the client.

Has anyone experienced this before? Or any idea what we could do?

What we already tried

- Full compile / download AS & OS

- OS project edittor

- Made a new client from scratch

In attachment a picture.

Thanks!

Is it all instances of the interlock block faceplate or just that one protect only?

Did you modify the faceplate files?

When you said you ran OS project editor and make new client, do you mean from OS project editor of your OC or the physical machine?  Maybe your @PG pdl for the faceplate in the client project is corrupted, try to copy it from the OS project or rerun OS project editor on the client project and redownload.

Hi,

Basically it's every popup that is broken.

So I don't think it has something to do with the @ files.
I feel like there is a configuration wrong somewhere or some script as it's for all popups that breaks this.

We did not modify anything this is all standard PCS7 installment.

What's the quality code of the affected variables (OSPerm, .OpSt_Out, etc)?  Seems like a quality code animation issue being gray like that.  But that doesn't explain behavior difference between client and server unless your PG pdl files aren't the same.

Copy all the @PG files for related faceplates types (Intlk2/4/8/16) from the OS server project GraCS on the ES (working correctly per you) to the OC project GraCS on the ES (not working correctly) and redownload the client.  -  This rules out corrupted @PG files in your client project(s).

Do the same for scripts if you really think your scripts are corrupt on the OC, but scripts have nothing to do with all those tags not linking per your screenshot.  The bottom half of the page does rely on scripts but that part isn't having an issue.

If that doesn't work - reinstall the client PCS7 from blank windows and redownload the client project.  - Ensures restore factory scripts.

If that doesn't work then you likely need to escalate to Siemens via SR.

Hi Wick,

Thanks for you answer.
The quality of the tags are all okay.

As you can see in the first screenshot it works.
The first time you press on the the popup everything is okay so all tags and @PG files work as intended.

It's only, when inside the popup, you press on one of the buttons at the top again that it does not work anymore.

So I feel some kind of prefix or script that has to reload the (same) popup and recreate it's tags it gets it wrong.

Thanks!

You switch back to the "standard" faceplate and it still not working, or just the "preview" page?

I took it as only the preview page was broken based on your initial description and screenshots.