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WinCC runtime V13 hangs (freezes) on TP1500 Comfort Panel

Created by: JanJasek at: 6/26/2014 5:46 PM (14 Replies)

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6/26/2014 5:46 PM	Rate (1)
JanJasek Advanced Member Joined: 9/28/2010 Last visit: 3/19/2025 Posts: 43 Rating: (8)	My TP1500 (with runtime V13) sometimes freezes in runtime, when loading some screen. It doesn't happen every day, it is more like several times a week, but is still a big problem (the operator really controls the production via this panel). The hang looks like this: Hourglass in the middle of the screen, and the screen does not respond to any touches. The hourglass doesn't disappeard even in 10 minutes and the panel must be restarted with power off/on. I have confirmed reports of the panel hanging while loading screen based on a template (and WITH loading recipes on OnLoad event). I have confirmed reports of the panel hanging while loading screen based on a template (and NO loading of recipes on OnLoad event). I have unconfirmed reports of the panel hanging while loading simple screen (not templated, no recipes). Freezing not related to changing screen hasn't been reported to me yet. The recipes can be (and will be) removed from OnLoad events. But screen templating is absolutely needed. More info: Comfort Panel TP1500 (6AV2124-0QC02-0AX0) was originally delivered with image/runtime V11. The project was created in TIA WinCC Advanced V11 SP2 and it worked fine (no freezing). Then the project was migrated to TIA V13 (now I'm using TIA WinCC Advanced V13 Update 2) and the OS/image of the panel was updated (vie etherned from TIA portal) to: Image version: V13.00.00.01_01.01 Bootloader version: 1.08 The freezing started to occur after the project (and panel) migration to V13. The project basic info from properties: Power Tags: >900 Memory Requirements in Runtime: 2024928 (Should this be the problem? Is it needed to play with the memory slider in panel's Control Panel) Screens Number: >60 Connections: 1 (via PROFIBUS to PLC) Anyone any ideas? Thank you.

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6/26/2014 6:36 PM	Rate (0)
William_B Posts: 5225 Rating: (1202)	How does your computer hardware / software look like?
William_B Posts: 5225 Rating: (1202)
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6/29/2014 4:31 PM	Rate (0)
JanJasek Advanced Member Joined: 9/28/2010 Last visit: 3/19/2025 Posts: 43 Rating: (8)	My computer HW/SW? Is that relevant? My programming computer is Lenovo laptop (intel core i5, 4GB RAM), Windows 7 Professional 32-bit. Step 7 Professional V13, WinCC Advanced V13, Update 2 for TIA V13 The problem is with runtime on Simatic Comfort Panel TP1500 (Pentium I probably, 352 MB RAM, Win CE 6.0, factory settings). I've checked the ram in control panel. When the runtime is running the used ram ranges from 60 to 80 MB. Ram allocated as program memory is like 348 MB - so way more than is needed. So I guess that my project is not "too big".

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8/19/2014 3:03 PM	Rate (0)
whgsys Posts: 1 Rating: (0)	I have had the same problem with a TP1500 Comfort Panel and a TP1200 Comfort Panel. I logged the problem with Siemens Technical. They looked at my project and could't find any reason for it happening. I just wondered if you managed to find a solution to this.
whgsys Posts: 1 Rating: (0)
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9/2/2014 2:50 PM	Rate (0)
Allan Dalskov-And... Member Joined: 8/20/2014 Last visit: 6/9/2022 Posts: 1 Rating: (0)	It is now a known problem by Siemens The problem is the firmware V13 (incl update 1-4) to TP1500 For me it seems like the panel forget witchscreen to show and then need to have a new change screen command. Siemens support hope it is solved in TIA V13 update 5(released around 1th october), and promise it would be solve in TIA V13 SP1(released in begining of 2015) Workarounds: Downgrade firmware for TP1500 to V12.0 (You can still use TIA software V13) or Make an overview on your template and place a buttom here to change screen, when TP1500 hang(an overview do normally not hang on my application) or Make a script or PLC program and use screen_array to detect and change screenif screen hang (a scriptand PLC communication do normally not hang on my application) or wait for TIA V13 update5 or SP1

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9/2/2014 4:08 PM	Rate (0)
rdoliveira Gold Member Joined: 4/26/2012 Last visit: 3/12/2025 Posts: 1629 Rating: (185)	I've used version 11 and 12. And every day I start work I have to recompile all (rebuild all) to function properly, and not freeze the screen start. good luck
	"Always make a backup before performing any tests and check the best time to do so. Obrigado.
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9/2/2014 10:25 PM	Rate (0)
VVago Posts: 784 Rating: (52)	rdoliveira I've used version 11 and 12. And every day I start work I have to recompile all (rebuild all) to function properly, and not freeze the screen start. good luck Kindly explain?
VVago Posts: 784 Rating: (52)
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9/3/2014 2:49 PM	Rate (0)
rdoliveira Gold Member Joined: 4/26/2012 Last visit: 3/12/2025 Posts: 1629 Rating: (185)	Wago rdoliveira I've used version 11 and 12. And every day I start work I have to recompile all (rebuild all) to function properly, and not freeze the screen start. good luck Kindly explain? yes, I can detail better. Every day when I start the TIA v12 and open the project, I have to rebuild all, because if I do not my home screen is frozen, locked, in the first touch the screen with the icon of waiting, and I just I transfer again, when I disconnect and reconnect again HMI energy 24VDC. I use TP700 and TP1200 Comfort
	"Always make a backup before performing any tests and check the best time to do so. Obrigado.
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9/4/2014 6:31 PM	Rate (0)
rdoliveira Gold Member Joined: 4/26/2012 Last visit: 3/12/2025 Posts: 1629 Rating: (185)	this is what happens. Attachment 1323.jpg (1023 Downloads)
	"Always make a backup before performing any tests and check the best time to do so. Obrigado.
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9/13/2014 7:49 PM	Rate (0)
JanJasek Advanced Member Joined: 9/28/2010 Last visit: 3/19/2025 Posts: 43 Rating: (8)	Allan Dalskov-Andersen It is now a known problem by Siemens The problem is the firmware V13 (incl update 1-4) to TP1500 ... Is there any public "bugzilla", any issue list, where I can see info about this problem?

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