9/30/2022 9:13 AM | |
Joined: 6/30/2021 Last visit: 9/4/2024 Posts: 2 Rating: (0) |
Hi, This is a technical question, looking for assistance as soon as possible. Our problem is a near persistent inability to start WinCCRT on one of redundant pair of OS Servers - WinCCRT activation freezes at 34% overall progress, 50% TagLogging progress. If we disable TagLogging, WinCCRT activation freezes at User Archives - disabling both TagLogging and User Archives results in successful initialisation of WinCC runtime. We have on occasion been able to successfully start WinCCRT with both TagLogging and UserArchives enabled (rare), but we're struggling to see any pattern. So, the problem occurs very often (almost always), and the workaround is to disable TagLogging and User Archives. I can't correlate any change at present with the first observation of this issue, but I'm investigating. We have already tried removing the .mdf and .ldf files for both alarm and tag logging, and reset the local Alarm and Tag Logging (Fast and Slow) databases It's an old system. PCS7 Version is V8.0 SP1, migrated from V7.1. WinCC has been updated separately to V7.2+Upd7. I've attached an xlsx of the Installed products. The IPC is an an old IPC547D, part number 6ES7660-3EA11-2DA0. Firmware revision of IPC is V4.6.4.0 R1.12.0 for D3076-S1x. Operating system is Windows Server 2008 R2. I'm looking for assistance in interpreting WinCC Logs and identifying avenues for further investigation. The WinCC logs I'm reviewing appear to suggest there are issues with permissions somewhere. One observation I've made is that there are some differences in the Regional and Language settings between OS1 & 2 CCAlgRtCollectAlarm.log E CGroupTag: Bit 0 of tag 1050225 used twice in alarm groups. This will result in unexpected behaviour! W CCollectAlarm: Duplicate usage (0x0005) for group tag 1050225 (I can't correlate that number 1050225 in WinCC Tag explorer) CCAlgRtCommonArchiving (multiple entries) E CAlarmDataCommand: CAlarmDataCommand::Insert, failed to open write accessor for DSN CC_OS_22_09_10_09_23_04R [0x80004005] CCTextServer.Log (Multiple entries) E TXTRT: COM-exception [0x80046206] in ReadTextFromAso(2147516680, 1033) (note, for entry above there are multiple entries, identical except last 4 digits, but all between 1031 and 1040) E TXTRT: COM-exception [0x80004005] in IText::GetActiveLanguage CCTlgCommonArchiving E CCCTlgCA: COM-exception [0x800706be] in Init PMDiagnose ccProjectMgr.exe (3512) GetSecurityInfo failed with error 5: Access is denied. ccProjectMgr.exe (3512) CRTApplication::StartWinCCApplication pICCRt->ActivateServer of CCTMConfiguration.CTMHelper.1 failed ccProjectMgr.exe (3512) *** Error: CRTApplication::StartWinCCApplication(CCTMConfiguration.CTMHelper.1) failed of WinCC ccProjectMgr.exe (3512) CRTApplication::StartWinCCApplication WTSQueryUserToken failed for gscrt.exe with error 1008: An attempt was made to reference a token that does not exist. WinCC_SStart_01 TLGRT,'STARTUP ERROR: could not initialize database access or invalid configuration data!' - shutting down TLG-RT server. Any help greatly appreciated. Thanks. AttachmentProducts.xlsx (353 Downloads) |
Last edited by: husbandd at: 09/30/2022 09:23:35 |
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9/30/2022 9:57 AM | |
Joined: 1/11/2019 Last visit: 9/10/2024 Posts: 758 Rating: (150)
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Hello, You can rise the service request for the your query using below Service Request link. |
3/12/2023 7:29 PM | |
Joined: 3/5/2014 Last visit: 6/5/2024 Posts: 29 Rating: (0) |
Did you solve this problem? |
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