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Starter 4.1.2 - can not read help files

Created by: Import-User-1 at: 11/3/2008 2:25 PM (4 Replies)

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11/3/2008 2:25 PM	Rate (1)
Import-User-1 Posts: 3609 Rating: (29)	Import of a Technical Question of an User sscherzing I have downloaded Starter 4.1.2 and followed the instructions to unzip to a shared folder. When I install Starter all files are loaded including the help files and manuals, however after installation and opening of a project, the help files are shown as "web page not available", and when I click for parameter help when in expert mode I get the same message.
Import-User-1 Posts: 3609 Rating: (29)
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3/26/2009 12:45 PM	Rate (0)
jakobsen Posts: 9 Rating: (0)	Same probleme here with version V4.1 Sp2 HF4 ?
jakobsen Posts: 9 Rating: (0)
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4/8/2009 4:20 AM	Rate (0)
Tonk Advanced Member Joined: 10/6/2006 Last visit: 10/22/2024 Posts: 54 Rating: (2)	I have been working with a Siemens rep today he was using Scout and had the same problem, looks like they have a bug that needs fixing. I am using the Technology version 4.1 no problems with the help files here.

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4/10/2009 4:23 PM	Rate (0)
Dave Posts: 271 Rating: (29)	Greetings: You may want to consider uninstalling your STARTER version compeletly and here's a recommended method: http://support.automation.siemens.com/WW/view/en/14361599 One of our customers had difficulty with this version of STARTER like you did. I sent him a DVD with the installation files unzipped to him and it loaded okay. When unzipping the downloads, you should end up with six new folders in the installation: 1) 01_Readme, 2) CD_1, 3) CD_2, 4) CD_3, 5) SSP_CD1 and 6) Unsupported Tools. Open CD_1 and click on "SETUP.EXE" and all should work fine. My installation is okay and help files work great! Hope this helps...
Dave Posts: 271 Rating: (29)
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4/14/2009 2:34 PM	Rate (1)
nhdrives Experienced Member Joined: 3/29/2006 Last visit: 5/29/2017 Posts: 151 Rating: (8)	This behaviour is known, including a solution; but not the initiator itself. It is caused by the security - level of Internet Explorer. The help-files (*.chm) are locally opened on the PC by the IE. It classifies the chm-files as unsecure and blocks them. Work-around: 1. Check with help of your IT-administration in the registry the key [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions] "MaxAllowedZone"=dword:0000000x Increase x from 1 to 2 or 3 OR 2. Perform Microsoft patch http://support.microsoft.com/kb/896054 OR 3. Select any of the chm-files; right mouse-click, properties. Click onto "Zulassen" (means allow) and this file will be shown. see attachment Attachment u7wdrfha.chm_Eigenschaften.JPG (1133 Downloads)

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