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DesigoCC V6 update and ack alarms problem

9/5/2025 7:01 AM	Rate (0)
Squaller Experienced Member Joined: 1/30/2019 Last visit: 9/5/2025 Posts: 71 Rating: (2)	Hi, I'm having problems updating and acknowledging alarms in a DesigoCC V6 project. The project is structured as per the attached system page. I'm having problems updating alarms on Site S1 Bacnet, which consists of PXs connected in LON via a router and other network PXs. The router is a PXG80-N, and the PXs are running firmware version V6, except for the older PXRs, which are running firmware version V2.37. The network PXs are running firmware version V6.3, and I've set AS01 (PXC100.ED) as the primary device. The globals in the primary PX are set correctly, but I'm still having problems updating alarms on both the network PXs and the LON PX. In Desigo, in the driver, I set both the IP address of the PXG80-N router and that of the primary device as the foreign device, but the result remains the same. Alarms arrive and are acknowledged sometimes even after several hours, and sometimes the only way to acknowledge them is to restart the PX. Besides the global setting, what can I set to resolve this issue? Isn't there an option to force alarm updates every 5 minutes, as was the case with Desigo Insight? Another tip: alarms from site fires work without any problems. Thanks Attachment Struttura.png (3 Downloads)

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9/5/2025 8:57 AM	Rate (0)
Chris_PL Joined: 10/12/2023 Last visit: 9/5/2025 Posts: 118 Rating: (13)	Hi Squaller, Hi, I had a similar case recently with PXC100E.D. controllers. Try to look at my earlier post: https://support.industry.siemens.com/forum/us/en/posts/alarms-hanging-in-event-manager/330840/?page=0&pageSize=10
	Best regards, Chris
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9/5/2025 9:35 AM	Rate (0)
Squaller Experienced Member Joined: 1/30/2019 Last visit: 9/5/2025 Posts: 71 Rating: (2)	Thanks, but as you can see, the problem is general; it happens on both PXs with FW 6.3 and FW6. Anyway, I didn't know about the Get Event and Alarm buttons. Maybe I could use them to automate them with a script to run every 10 minutes. Although it should work without them, I really don't understand what the problem is.

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