5/15/2020 1:36 PM | |
Joined: 3/14/2008 Last visit: 8/22/2024 Posts: 2089 Rating:
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Dear forum user, PCS7 is a distributed control system that has been around for over 20 years now with over thousand installations and still growing large. No wonder a lot of topics are created. In order to support you the best and quickest way possible, we would like you to include the information listed below in the topic when you create one. This way we don't have to spend time asking you questions first, but can get right to the point. Also, we can give you more personalized answers instead of just giving you a link of a manual. Please note, as experts, we are not online 24-7 to assist you. After the required information, a template is provided which you can copy and use in your topic. Information we need:
We would be very grateful if you let us know if the problem is solved and what solution solved the problem. This would help us and other users in the future. Regards, Sandor Tips:
Template which you can use when you create the topic: Problem description: - Detailed information: 1. Urgency (Technical question or Immediate) - 2. PCS7 version (incl. Service pack, Update version). Also write down if updates are installed for separated products (for example: WinCC, CFC, SFC etc.) - 3. Operating system (incl. Service pack) - 4. Is the application migrated? If yes, from which version? - 5. How often does the problem happen (Always/Often/Once/Not applicable)? - 6. Is there a workaround? - 7. Did the function/functionality previously work? If yes, did something change recently (Windows update, PCS7 update etc.)? - 8. MLFB number (in case it applies to hardware) - 9. Firmware version (in case it applies to hardware) - |
Last edited by: Oreca at: 05/15/2020 13:44:03Added tips Last edited by: Oreca at: 05/15/2020 13:57:50Outlining improved Last edited by: Oreca at: 05/25/2020 20:56:32If I could help you, you can use the RATE button. Thank you. |
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