Hi Jery sin,

Jery sin

I installed version V1.1.0.0 and it still won't let me connect.
The difference between the previous version and this version is that I at least get an error message.

Have you uninstalled the previous version V1.0.0.0?

Kind regards
Stefan

 Hi Stefan Arcularius,

Uninstalled the version V 1.0.0.0

Installed the version V 1.1.0.0

Same problem, logging not working:

Any solution?

Thanks in advance,

Guillem

Stefan Arcularius

Hi Jery sin,

Jery sin

I installed version V1.1.0.0 and it still won't let me connect.
The difference between the previous version and this version is that I at least get an error message.

Have you uninstalled the previous version V1.0.0.0?

Kind regards
Stefan

Hi,

I got some feedback from the developers. Basically the login method is the same as in the browser. So if it works in the browser, it should work in PIU.

However, it is necessary to be able to access SIOS (or SiePortal) without having to acknowledge an SSL warning, as this cannot be done by PIU.

But most likely everyone posting here in the forum will have no problem accessing the platform using the new Siemens ID. So to get this problem solved for you, you should create a support request.

Kind regards
Stefan

Problems laso form me.

I uninstalled (HMI_PIU_Installer_1.0.0.0) and installed new version (HMI_PIU_Installer_1.1.0.0) but when i try to login after e few seconds i have the error: "Error occurred. Plese try again".

Tried many times and on two computers, i have the same problem.

Email and password are correct, if i click on button "GO to SIOS" and make the login all is OK.

Hi BeppeConti,

First of all, it is important to manually uninstall version V1.0.0.0, as this is unfortunately not done during the installation of version V1.1.0.0. This solved the login problem for me. If this does not solve the problem for you, please create a support request so that development can focus on your problem.

Kind regards
Stefan

Hello Jery!

Apart from uninstalling version 1.0.0.0, you have tried to uninstall version 1.1.0.0 and then install it later (antivirus and firewall) disabled. Until a login solution is found, you can always download the images you want from SIOS. I attach some links that may be of interest to you.

- Basic/Comfort/Mobile

- Basic Unified

- Comfort Unified

I hope this comment helps 🍀

These methods do not seem to work with TIA Portal v18 and 19

The only way is to use HMI Panel Image Updater

Hank88

Hello Jery!

Apart from uninstalling version 1.0.0.0, you have tried to uninstall version 1.1.0.0 and then install it later (antivirus and firewall) disabled. Until a login solution is found, you can always download the images you want from SIOS. I attach some links that may be of interest to you.

- Basic/Comfort/Mobile

- Basic Unified

- Comfort Unified

I hope this comment helps 🍀

Hello OG85!

I imagine you are referring to the images of the Basic and Comfort panels. They can still be used with versions after v17. As it is gradually migrating to the Unified environment, images are not released for these versions. But you can use those of previous versions such as v17 and the updates that this one receives without any problem.