Hii Everyone,

A few months ago I ordered Simatic Field PG (6ES7717-1AA10-0AC2 - VPK1954242). The PG was totally dead when charging with turn off condition. Then, our team improved with the following steps:
- unplug the cmos battery
- bios update

The PG finally works but a few months later the PG totally dead again. then we unplug the CMOS battery back again.

Please advise what causes the total dead? considering this is a new product.

Thanks

Hello,

how much your battery can hold power from full 100% charged?

Hello,

sorry for delay.

approximately 8 hours from full 100% charged..

Hello,

you mean in OFF state of PG? I don't have M5 but maybe problem can be in BIOS where you can have some option about USB power ON set for external powering/charge in case of also turned PG off. Try check that and maybe try it set to Disable. Really don't know if this is your problem but this option can dry your battery very quickly in my opinion...

I mean in standby condition, in a standard usage state I have never tried and from my customer side (as the owner) this laptop is rarely used.

Okay, thanks for your advice I will try it.. if you have other alternatives solution, please convey to me.

Best Regards,

Rendra Detu

Hello,

pls make test or if you know, how long that PG can hold power in battery after power off. Battery can be maybe ok, your info is about 8hr in stby mode but I have this problem before with that option in BIOS. In other case pls make Support request...

The problem I know is universal, related to PCs and Windows.
Check what you have at the moment for power options.
See attached image. My recommendation is marked in red.