10/9/2023 10:10 PM | |
Joined: 11/19/2011 Last visit: 10/11/2024 Posts: 88 Rating: (1) |
hello l have a tp700 comfot , after power off and on it loses data and password . could help me please |
10/10/2023 7:04 AM | |
Joined: 5/6/2022 Last visit: 10/11/2024 Posts: 464 Rating: (92) |
Hi sukhoi, This behavior should not occur under normal conditions. Make sure that the Comfort Panel is not turned off abruptly, for example by directly disconnecting the power cable. The correct procedure would be to first close the program (runtime), shut down the operating system, and then unplug the power cable. This is necessary to ensure that the program running the HMI is not corrupted and therefore lost. On the other hand, I recommend you reset and update, via ProSave, to the latest update of the image version released for your Comfort Panel model in TIA Portal. I leave you here the links in case they are necessary: "Image downloads for HMI operator panels" Finally, if this has not worked, can you indicate the exact version of TIA Portal you use and the OS (with all updates and the most complete information)? Do you use an SD card (indicate capacity, reference and model)? Best regards! |
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