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Missing FAQ article

Created by: qwazee at: 10/4/2022 12:36 PM (4 Replies)

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10/4/2022 12:36 PM	Rate (0)
qwazee Platinum Member Joined: 3/30/2020 Last visit: 11/18/2024 Posts: 4967 Rating: (1012)	Hello. There is an FAQ article which I have used in the past but cannot find. The article is titled: "How do you uninstall STEP 7 (TIA Portal) completely?" The article identity number is: 76325723 In the past it was possible to type in the identity number and have the search facility on the support site find it. This is also not possible anymore. The following posts referenced this FAQ: https://support.industry.siemens.com/forum/ww/en/posts/complete-uninstall-of-tia-v13-sp1/159409 https://support.industry.siemens.com/forum/wwen/posts/how-to-uninstall-tia-portal-v16/252821 https://support.industry.siemens.com/forum/ww/en/posts/tia-portal-install-uninstall-adventures/170177 https://support.industry.siemens.com/forum/ww/en/posts/tia-portal-installation-issue/267226 (and more found by DuckDuckGo search) Does anyone know if Siemens are removing FAQs from their support site? Does anybody know where to find the equivalent information? ~
	Activities of this user is voluntary. There is no obligation or liability placed on this user. Though optional, your 'please' and 'thank you' is highly valued.
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10/4/2022 1:20 PM	Rate (0)
Stefan Arcularius Platinum Member Joined: 1/21/2013 Last visit: 11/18/2024 Posts: 3288 Rating: (512)	Hi qwazee, I assume that the visibility of the FAQ was set to "intranet only" because it may have caused more problems than it solved. If anybody needs a complete uninstall, create a new support request. The support technicians should have the required information. Kind regards Stefan

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This contribution was helpful to 2 thankful Users qwazee Jen_Moderator

10/4/2022 1:33 PM	Rate (0)
qwazee Platinum Member Joined: 3/30/2020 Last visit: 11/18/2024 Posts: 4967 Rating: (1012)	@Stefan: Thank you for responding. Your guess is highly possibly correct. Observation .. It would have been most welcome if there was a message stating that public access has been removed from a previously working page. Currently the denied access looks like the bugs/errors we regularly see on this forum.
	Activities of this user is voluntary. There is no obligation or liability placed on this user. Though optional, your 'please' and 'thank you' is highly valued.
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This contribution was helpful to 1 thankful Users Stefan Arcularius

10/4/2022 1:52 PM	Rate (0)
Stefan Arcularius Platinum Member Joined: 1/21/2013 Last visit: 11/18/2024 Posts: 3288 Rating: (512)	Hi qwazee, I think there is a small difference between unavailable and hidden entries. When I try to access the mentioned FAQ 76325723, I get the message "You are not authorized to access the entry". However, when I try to access an entry with ID 76325724, I get the message "You have tried to access an entry that is not part of our offer.". And I agree, this information can be provided in a better way. Kind regards Stefan
	Last edited by: Stefan Arcularius at: 10/04/2022 13:53:17 Changed messages to italic style
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10/5/2022 7:54 AM	Rate (0)
Jen_Moderator Diamond Member Joined: 6/19/2017 Last visit: 9/6/2024 Posts: 8175 Rating: (172)	Hi qwazee, thanks for your topic and the feedback! I have forwarded your suggestion to the responsible person. Best regards, Jen_Moderator

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This contribution was helpful to 2 thankful Users Stefan Arcularius qwazee

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