Skip to Content

SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

SiePortalDeutsch

Search

Home
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menu temporary not available
- Menue temporary not available
- {{item.title}}

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

Communication error

Created by: nDabbers at: 12/21/2022 4:03 PM (7 Replies)

Rating (0)

Thanks 0

8 Entries

12/21/2022 4:03 PM	Rate (0)
nDabbers Posts: 21 Rating: (0)	Good day to you all, i seem to have an issue regarding a connection to my LOGO!, I first installed the program on a desktop with logo 8.3 i have tested it and it all works fine.... Now the issue is that the logo is on site and i have a MacBook with a thunderbolt to RJ45 I have plugged the cable in etc tried to establish a connection with it using Parallels the thunderbolt appears to be working and when i open the software and go for connection i can see a green line between the logo and the Mac there is a red? on the logo. When it connects it sees the correct IP address and gateway also subnet is correct but hitting the refresh button does not bring the logo up in the box for connection.. Any Ideas? TIA Neil
nDabbers Posts: 21 Rating: (0)
Suggestion To thank Quote Answer

12/21/2022 4:17 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 12/29/2025 Posts: 36382 Rating: (4545)	Are the LOGO! and the MAC in the same IP subnet?

Suggestion To thank Quote Answer

12/21/2022 8:02 PM	Rate (0)
nDabbers Posts: 21 Rating: (0)	Firstly thank you for your response... on the initial start up the subnet is not the same, then i'm asked would you like to connect to the same subnet... answer is yes..... then it fails? TIA Neil
nDabbers Posts: 21 Rating: (0)
Suggestion To thank Quote Answer

12/21/2022 8:05 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 12/29/2025 Posts: 36382 Rating: (4545)	Which LOGO!Soft Comfort version you use on the MAC?

Suggestion To thank Quote Answer

12/22/2022 9:27 AM	Rate (0)
nDabbers Posts: 21 Rating: (0)	8.3 its an 8.3 logo and the orignal program was written in 8.3
nDabbers Posts: 21 Rating: (0)	Last edited by: nDabbers at: 12/22/2022 09:28:03
Suggestion To thank Quote Answer

12/22/2022 9:28 AM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 12/29/2025 Posts: 36382 Rating: (4545)	MAC is not my thing. Sorry, but in this I hope any other user can help you.

Suggestion To thank Quote Answer

12/22/2022 10:37 AM	Rate (0)
Ella_68 Gold Member Joined: 6/11/2019 Last visit: 12/29/2025 Posts: 2709 Rating: (124)	nDabbers Firstly thank you for your response... on the initial start up the subnet is not the same, then i'm asked would you like to connect to the same subnet... answer is yes..... then it fails? Hello nDabbers, Unfortunately, I have no idea what concerns a Mac, but I had seen such behavior under Win-XP. At that time I had only brought the IP of the Logo and the computer into line before LSC was started. Have you also tried LSC in a Win-VM or under "Boot Camp" ? Ella_68 (translated with Google)

Suggestion To thank Quote Answer

12/22/2022 11:15 AM	Rate (0)
nDabbers Posts: 21 Rating: (0)	Thank you for the response, No i have not yet tried this but i will thanks again
nDabbers Posts: 21 Rating: (0)
Suggestion To thank Quote Answer

|

Share this page:

Share this page on...

Related topics by keywords:

Follow us on