Simply not good enough Siemens.

I need a solution now, so it's Crouzet M3 on todays shopping.

KNMTechniek

Spend hours and hours figuring out why my new LOGO's didn't connect. Found out that there is an update (8.3) needed... Maybe a small "Hardware not compatible with software notice" would be nice!

And now I have to wait for approval before I can download the new software... Me, and especially my customers are a bit... Well... Not amused...

What is the avarage time to approval? So I can inform my customers when their machines can operate.

 Same here!!!... Not impressed at all! I've just wasted 10 hours onsite with no internet connection.

Get back to the office, check the update page and directed to V8.2. installed went back to site to have the same issue, came back again and doubled checked the version to find this out!! So angry and so is my customer. 

Balders1983

 

KNMTechniek

Spend hours and hours figuring out why my new LOGO's didn't connect. Found out that there is an update (8.3) needed... Maybe a small "Hardware not compatible with software notice" would be nice!

And now I have to wait for approval before I can download the new software... Me, and especially my customers are a bit... Well... Not amused...

What is the avarage time to approval? So I can inform my customers when their machines can operate.

 Same here!!!... Not impressed at all! I've just wasted 10 hours onsite with no internet connection.

Get back to the office, check the update page and directed to V8.2. installed went back to site to have the same issue, came back again and doubled checked the version to find this out!! So angry and so is my customer. 

May.... have downloaded from elsewhere, thanks for nothing siemens. Clap Clap.

You need a kick up the ass and reminding who the customer is! Feel free to delete my account it  won't be needed.

unknown user

Hi,

lots of software downloads are export regulated. LOGO! is not a consumer products. So Siemens has do follow the export rules.

However: Once you are correctly registered in SIOS and you have got a link to export regulated downloads then you get the download very fast if you loggin as same use.

If you register in SIOS first time for a export regulated download (privat user is worst case), then Siemens has to to do the export check.This may take hours (registered Siemewns customer), or some days if you register for an export regulated download (privat user is worst case).

If you need to update the programming software is published with the delivery release of the related hardware and it is also written outsaide of the packaging of LOGO!.

If you don't read this published information what should Siemens do?

If you want to drive with your car and your car key is at home do you call the car company or is it your fault?