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KTP700 stuck on boot screen

Created by: Down-Tech at: 1/31/2021 2:02 AM (7 Replies)

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1/31/2021 2:02 AM	Rate (0)
Down-Tech Member Joined: 11/21/2020 Last visit: 2/12/2022 Posts: 3 Rating: (0)	Hi there. I've tried everything I've found on these forums. My KTP700Basic was working fine, then I had the machine off for a couple months. After power up it stuck on boot screen, says Siemens boot loader: v02.06 2015.09.30 Mac:e0:dc:a0:0e:67:f6 ive tried pro save v14.0.1.0 and can't connect to it. The yellow Ethernet activity led flashing, but can't find device. Pro save doesn't give the option to enter MAC address. I've tried to download the usb recovery file from Siemens, but I am not allowed. I've registered with Siemens and able to log in, but my download request is "manually reviewed" I had no answer for months. How do I get this screen to work again? Thanks in advance!

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1/31/2021 6:56 AM	Rate (0)
SahilU Experienced Member Joined: 5/11/2017 Last visit: 2/4/2024 Posts: 59 Rating: (3)	This might help https://support.industry.siemens.com/tf/ww/en/posts/can-not-to-connect-to-hmi-ktp700-basic/159400/?page=0&pageSize=10

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1/31/2021 12:57 PM	Rate (0)
Hati Platinum Member Joined: 9/21/2012 Last visit: 9/10/2025 Posts: 4708 Rating: (510)	Down-Tech Hi there. I've tried everything I've found on these forums. My KTP700Basic was working fine, then I had the machine off for a couple months. After power up it stuck on boot screen, says Siemens boot loader: v02.06 2015.09.30 Mac:e0:dc:a0:0e:67:f6 ive tried pro save v14.0.1.0 and can't connect to it. The yellow Ethernet activity led flashing, but can't find device. Pro save doesn't give the option to enter MAC address. I've tried to download the usb recovery file from Siemens, but I am not allowed. I've registered with Siemens and able to log in, but my download request is "manually reviewed" I had no answer for months. How do I get this screen to work again? Thanks in advance! You can create the USB recovery via TIA Portal also. Insert a USB to your PC and drag-and-drop the HMI project to the stick, inside TIA. TIA will create the recovery and HMI project both, on the stick.

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1/31/2021 11:20 PM	Rate (0)
Down-Tech Member Joined: 11/21/2020 Last visit: 2/12/2022 Posts: 3 Rating: (0)	I've just tried that and didn't work. It it would work if my HMI would pass the boot screen. I really don't understand why a recovery file is not part of TIA V14. I have to request it from Siemens and then wait forever if someone will manually approve my request. It should be part of V14 or just have a factory reset button on the back of the HMI. I mainly work wit a different brand of plc and the recovery is part of the programming software (I haven't needed it in 14 years).

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6/4/2023 6:50 PM	Rate (0)
fauss Posts: 1 Rating: (0)	BUENOS DIAS FAVOR CON RESETEAR HMI KTP 700DP A MODO DE FABRICA (6AV2 143 6GA00 0SN0) VERSION TIA PORTAR CATALOGO? GOOD MORNING PLEASE RESET HMI KTP 700DP TO FACTORY MODE (6AV2 143 6GA00 0SN0)
fauss Posts: 1 Rating: (0)
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1/23/2025 9:12 AM	Rate (0)
AutoGen_4130273 Joined: 1/23/2025 Last visit: 1/23/2025 Posts: 1 Rating: (0)	Bonjour j'ai aussi le meme blocage et je souhaite savoir si vous avez eu la solution si oui svp priere moi la communiquer aussi

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1/23/2025 12:17 PM	Rate (0)
Moderator_Lan Moderator Joined: 7/30/2024 Last visit: 9/12/2025 Posts: 948 Rating: (16)	Hello AutoGen_4130273, Please try to discuss your question in English language. This is an international community and we try to focus on one language. Posting in English will help to generate more replies to your question. This is the translation of your post (via google translate): AutoGen_4130273 Hello I also have the same blockage and I would like to know if you have found the solution if yes please tell me too Kind regards, Moderator_Lan

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1/23/2025 1:12 PM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 9/12/2025 Posts: 16409 Rating: (1935)	AutoGen_4130273 Bonjour j'ai aussi le meme blocage et je souhaite savoir si vous avez eu la solution si oui svp priere moi la communiquer aussi Hello A Basic Panel 2nd Generation cannot be reseted to factory settings with Prosave In case of this panels you can only use the USB Recovery Mode for this: https://support.industry.siemens.com/cs/ww/en/view/109744950 Bye Murof
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