We have a lot of different siemens PLC's and often the servicemen are from different parts of the world. 

If we want service for our machines, troubleshooting and updates, we have to fly them in at great expense and host them while they do the job. 

Does anyone know if there is a sort of “remote access” level of software license? So i can just plug my laptop in and fire up teamviewer and let them work via remote control? Some of our machines are new-ish and have built in network access, but most dont have that. 

Since we dont do any actual programming ourselves, and just need to analyze the software for troubleshooting purposes at most, we dont need the full license for our own use. 

Any ideas?

Hello,

Perhaps the following post will help you:

How do you run a remote session connection together with Siemens Industry Technical Support?

Best regards