Stefan Arcularius

Hi christopherreyes,

christopherreyes

Where did you check your software installed?

In TIA Portal, use the "Help > Installed Software…" menu to see an overview of the software. Scrolling down you will find the link "Detailed information about installed software" which will take you to another window where you can see some more detailed lists. You can also export all lists from there.

Do you have older versions of TIA Portal (V17, V16, …) installed in parallel?

Kind regards
Stefan

 Oh I didn't know that way to check the installed software. I attach a screenshoot of this view.

I had installed TIA V17 but, supposedly, I uninstalled everything.

Thank you so much!

Hi christopherreyes,

I'm afraid you have an incorrect installation of TIA Portal. I just finished a test on a virtual machine that already had V17 installed. I also installed V18 and Update 1 and the event still works. Of course, this is different from your system because you uninstalled V17, but as long as you did the uninstall before installing V18, I expect it to work correctly.

So you should probably submit a support request for further assistance.

Kind regards
Stefan