SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

Wincc client "Failed to load"

8/18/2025 8:47 AM	Rate (0)
William43234 Joined: 2/8/2024 Last visit: 8/22/2025 Posts: 2 Rating: (0)	Hallo i've got an issue with a wincc explorer 7.5.2.20, where i have a client that wont open, i have a server and 6 clients. Its only one of the clients that wont open. The message i get are failed to load - ip…/basic_serv.pdl I can ping the client I can see the connection satus are fine at my wincc explorer The client version are the same as the other clients, that are able to open. I've restarted alle the clients and the server What else can i try?

Suggestion To thank Quote Answer

8/18/2025 8:59 AM	Rate (0)
Harry55 Experienced Member Joined: 6/2/2020 Last visit: 8/20/2025 Posts: 224 Rating: (0)	Try to download the client.

Suggestion To thank Quote Answer

8/18/2025 10:00 AM	Rate (0)
William43234 Joined: 2/8/2024 Last visit: 8/22/2025 Posts: 2 Rating: (0)	Is it the wincc service pack you want me to try and download on the client?

Suggestion To thank Quote Answer

8/19/2025 8:04 AM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 9/1/2025 Posts: 16284 Rating: (1930)	Hello William43234 you should check all basic settings that are listed in this two FAQs for Server/Client connections in WinCC (check it on all winCC Sations) https://support.industry.siemens.com/cs/ww/en/view/22132850 https://support.industry.siemens.com/cs/de/en/view/868014 Bey Murof
	If this Information really helps, you could use the Rate function
Suggestion To thank Quote Answer