SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

TP 700 ERROR

7/3/2023 11:39 AM	Rate (0)
FRANCK HERVE Bronze Member Joined: 2/10/2015 Last visit: 10/8/2025 Posts: 291 Rating: (1)	Hello everyone, I have a TP 700 comfort 6AV2 124-0GC01-0AX0 which encounters the following problem: Application DeviceManager.exe encountered a serious error and must shut down. this display was installed on a production line and worked well with a program inside and all of a sudden this message appeared and after restarting the screen appears at times, but the touch screen stutters and at times When restarting, I notice a screen crash. need help finding a solution. thank you and best regards.

Suggestion To thank Quote Answer

7/3/2023 2:06 PM	Rate (0)
itafusna Gold Expert Joined: 2/17/2020 Last visit: 1/13/2026 Posts: 1251 Rating: (237)	Hi, Not a good sign I would recommend resetting the operator panel via ProSave and if the behavior comes back afterwards, replace the affected device.
	A rating will be well appreciated.
Suggestion To thank Quote Answer

7/5/2023 10:58 AM	Rate (0)
FRANCK HERVE Bronze Member Joined: 2/10/2015 Last visit: 10/8/2025 Posts: 291 Rating: (1)	hello sir ITAFUSNA, indeed I tried to do the factory reset with SIMATIC PROSAVE but after having clicked on the "OS UPDATE" button I have the following error message: "Error initializing the communication" what should I do in order to be able to conclude the factory reset of the HMI THANKS Attachment PROSAVE.jpg (319 Downloads)

Suggestion To thank Quote Answer

7/10/2023 12:22 PM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 1/15/2026 Posts: 16638 Rating: (1944)	Hello FRANCK HERVE Check also in your HMI Project if you have exceeded the systemlimits such as Logging -> Here you canot use a log bigger 20.000 values, this could also cause crashes after a few lifetime of the panel bye Murof
	If this Information really helps, you could use the Rate function
Suggestion To thank Quote Answer