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Automation License Manager problem "This program cannot display the webpage"

Created by: SergeW at: 6/13/2022 2:18 AM (7 Replies)

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8 Entries

6/13/2022 2:18 AM	Rate (0)
SergeW Member Joined: 1/18/2019 Last visit: 11/30/2023 Posts: 4 Rating: (0)	Hi, I bought licenses from Siemens and cannot install them, Automation License Manager show message "This program cannot display the webpage". TIA Administrator show message "Unable to reach the server". My internet connection is working ok, 3rd party firewall disabled, Windows Firewall turned off, in router settings my PC set as DMZ (demilitarized zone) to allow connection on all ports. I can see ALM is connecting to 127.0.0.1 instead of Siemens server. I tried on few computers in the same network, getting the same message. I use Windows 7, TIA V15.1, most recent version of ALM, default settings of ALM. Please see attached pictures. Can you please advice me how to fix this issue? Thanks Attachment ALM connection error-3.jpg (949 Downloads)

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6/13/2022 10:17 AM	Rate (0)
itafusna Gold Member Joined: 2/17/2020 Last visit: 12/26/2025 Posts: 1251 Rating: (237)	Hi SergeW, Can you please check that you meet the requirements to use the OSD? What are the system requirements for Online Software Delivery (OSD)? If so, what operating system does the PC have and what version of ALM is installed?
	A rating will be well appreciated.
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6/13/2022 10:17 PM	Rate (0)
SergeW Member Joined: 1/18/2019 Last visit: 11/30/2023 Posts: 4 Rating: (0)	Hi, Sure my PC meet requirements for OSD, and as you can read and see above I use Windows 7, TIA v15.1, ALM was updated to latest edition. I tried on few computers, and ALM refuses to connect to Siemens server on all of them (2 computers in the network) even when PC set as DMZ. What to check? Thanks

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6/13/2022 10:31 PM	Rate (0)
0_Einstein Grandmaster-Expert Joined: 7/7/2010 Last visit: 12/23/2025 Posts: 16325 Rating: (2520)	Windows -> Search for "Internet Options" Advanced Tab Scroll all the way to end of list. Uncheck everything but TLS 1.2 for SSL/TLS encryption protocols. Look in the windows event logs for specific reasons why the ALM is not connecting. It may be the ALM is using a PC internal userid (like SYSTEM) and your I.T. hardware firewalls may prevent non-human userid's from accessing the internet (even on the DMZ). SergeW Hi, Sure my PC meet requirements for OSD, and as you can read and see above I use Windows 7, TIA v15.1, ALM was updated to latest edition. I tried on few computers, and ALM refuses to connect to Siemens server on all of them (2 computers in the network) even when PC set as DMZ. What to check? Thanks
	science guy
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6/22/2022 12:45 AM	Rate (0)
SergeW Member Joined: 1/18/2019 Last visit: 11/30/2023 Posts: 4 Rating: (0)	Hi, thanks to 0_Einstein science guy! After selecting TLS 1.2 instead of TLS 1.0, ALS started to communicate, but.... After throwing few Script Error messages, taking login info (user name / password), displaying few Script Error messages again, ALM stuck forever in "Processing login information..." page. Looks like ALM and Windows 7 are not good friends. But that W7 laptop is hosting all licensed software... Any suggestions? Thanks PS. No events related to ALM in windows log Attachment ALM verification page err3.jpg (739 Downloads)
	Last edited by: SergeW at: 06/22/2022 00:45:56 Last edited by: SergeW at: 06/22/2022 00:47:15
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6/22/2022 8:05 PM	Rate (1)
0_Einstein Grandmaster-Expert Joined: 7/7/2010 Last visit: 12/23/2025 Posts: 16325 Rating: (2520)	In the email(s) from Siemens about your license delivery, there should have been multiple options for retrieving / downloading the license(s). One is using ALM which you have already seen is not working with your win7 compatible version of ALM (Are you running latest ALM?). Another option is to visit the license delivery link(s) manually in your own web browser external to ALM and transfer them that way. The 2nd way works but is more effort. The best approach is the most recent version of ALM that works on win7. Be sure and have your win7 box as up to date as possible with an Extended Term License (ETL) or whatever MS calls it in your locale. SergeW Hi, thanks to 0_Einstein science guy! After selecting TLS 1.2 instead of TLS 1.0, ALS started to communicate, but.... After throwing few Script Error messages, taking login info (user name / password), displaying few Script Error messages again, ALM stuck forever in "Processing login information..." page. Looks like ALM and Windows 7 are not good friends. But that W7 laptop is hosting all licensed software... Any suggestions? Thanks PS. No events related to ALM in windows log
	science guy
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6/23/2022 12:11 AM	Rate (0)
SergeW Member Joined: 1/18/2019 Last visit: 11/30/2023 Posts: 4 Rating: (0)	Hi, for some reason ALM (latest edition) is not working properly on Win7 PC. In email from Siemens, there is no other options to install licenses, as to use ALM. In any way I solved problem by using additional Win10 laptop, where ALM (uuuh) worked. Download licenses to USB stick, insert in Win7 laptop, transfer licenses from USB to C: Thank you for help in any way!

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This contribution was helpful to 2 thankful Users 0_Einstein jdez

12/13/2023 9:22 PM	Rate (0)
Vinster411 Joined: 10/17/2023 Last visit: 7/2/2024 Posts: 17 Rating: (0)	0_Einstein Windows -> Search for "Internet Options" Advanced Tab Scroll all the way to end of list. Uncheck everything but TLS 1.2 for SSL/TLS encryption protocols. Look in the windows event logs for specific reasons why the ALM is not connecting. It may be the ALM is using a PC internal userid (like SYSTEM) and your I.T. hardware firewalls may prevent non-human userid's from accessing the internet (even on the DMZ). SergeW Hi, Sure my PC meet requirements for OSD, and as you can read and see above I use Windows 7, TIA v15.1, ALM was updated to latest edition. I tried on few computers, and ALM refuses to connect to Siemens server on all of them (2 computers in the network) even when PC set as DMZ. What to check? Thanks Thank you for this post. I'll sadly note that this is still applicable with Windows 10 (22H2) with the latest version of Edge while working on installing a TIA v18 on a fresh install of Windows... How this is still an issue is beyond me. Vin
	Last edited by: Vinster411 at: 12/13/2023 21:22:48
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