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SINEMA RC connection pending

Created by: AndreiAP at: 8/25/2022 11:35 AM (6 Replies)

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8/25/2022 11:35 AM	Rate (0)
AndreiAP Posts: 2 Rating: (0)	Hello! I have a problem with the SINEMA RC server/client configuration. Basically, i cannot establish a connection to the SINEMA RC server. I followed the tutorial "VPN tunnel between SCALANCE S615 and SINEMA RC Server", the network configuration is correctly done and the SINEMA RC entries are configured as shown in the mentioned tutorial and in the picture attached, where "SINEMA RC Address" is the WAN address of the router attached to the PC which is running the SINEMA Server. Even so, the state of the connection is in a infinite "pending" loop, even if it is supposed to be established permanently. Any suggestions will be helpful for me to understand what am I doing wrong. Thank you! Attachment SINEMA RC.png (708 Downloads)
AndreiAP Posts: 2 Rating: (0)
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8/26/2022 9:15 AM	Rate (0)
Murof Platinum Member Joined: 8/3/2009 Last visit: 1/9/2026 Posts: 16629 Rating: (1944)	Hello AndreiAP do you have tried to deactivate the Antivirus SW and firewall on the Server PC? Bye Murof
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8/26/2022 10:46 AM	Rate (0)
AndreiAP Posts: 2 Rating: (0)	Hello! Thank you for replying. Yes, I have tried this earlier and it does not seem to change anything. My topology is the one displayed in the atttached picture. I can reach the first router by pinging its WAN IP address from the service PC and, similarilly, I can reach the second router by pinging its WAN IP address from the laptop where the SINEMA Server is installed. The problem still persists, the connection to the SINEMA server is still pending on the SCALANCE S615, even if the topology is correct and functional.. What should I consider more? Am I missing something? Attachment Topology.png (583 Downloads)
AndreiAP Posts: 2 Rating: (0)
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9/26/2022 2:55 PM	Rate (0)
tubic77 Regular Member Joined: 6/28/2016 Last visit: 6/20/2025 Posts: 18 Rating: (0)	AndreiAP Hello! Thank you for replying. Yes, I have tried this earlier and it does not seem to change anything. My topology is the one displayed in the atttached picture. I can reach the first router by pinging its WAN IP address from the service PC and, similarilly, I can reach the second router by pinging its WAN IP address from the laptop where the SINEMA Server is installed. The problem still persists, the connection to the SINEMA server is still pending on the SCALANCE S615, even if the topology is correct and functional.. What should I consider more? Am I missing something? Did you get the solution ?

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3/26/2023 5:58 PM	Rate (0)
GiolIon Regular Member Joined: 6/12/2019 Last visit: 10/16/2025 Posts: 2 Rating: (0)	Hello, Any solution?

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9/11/2024 11:41 AM	Rate (0)
euovitoteu Advanced Member Joined: 4/21/2017 Last visit: 9/4/2025 Posts: 21 Rating: (1)	Hello! Any solution?

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10/18/2024 1:28 PM	Rate (0)
mateusz.karmanski Joined: 1/4/2023 Last visit: 1/8/2026 Posts: 2 Rating: (0)	The IP address that appears in the attached screenshot suggests that you are using a private address and not a public one. If your ISP has a pool of public IP addresses just ask them about it. The address you enter in the Scalance router under the Sinema RC tab must be reachable by the router. You can easily check this by using the tool under System -> Ping tab on router and typing in the address of the Sinema RC server. If PING doesn't work it means you are doing something wrong. In this case, my guess is that someone simply doesn't understand what public and private addressing is on the Internet. PS. If you get a public address then you still need to remember to open/redirect ports towards the Sinema server.

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