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Configuration removed when downloading to a switch

Created by: crsb4b at: 12/18/2024 11:38 AM (4 Replies)

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12/18/2024 11:38 AM	Rate (0)
crsb4b Joined: 4/5/2024 Last visit: 4/30/2025 Posts: 4 Rating: (0)	Good day. I'm using TIA Portal V19. When I download to a SCALANCE XC208 the Hardware configuration with TIA Portal, the SNTP Server Address is removed on the device. I attach you an image. Thank you. Attachment SNTPServAddDeleted.png (119 Downloads)

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12/18/2024 8:43 PM	Rate (0)
0_Einstein Grandmaster-Expert Joined: 7/7/2010 Last visit: 1/16/2026 Posts: 16379 Rating: (2522)	Are you using V19 Update 3? If not, why? V19 / Update 1 / 2 are buggy software packages. Are you using the highest available firmware in the project PLC? If not, why not? Higher firmware versions fix bugs, not unlike what you are seeing. So, update Portal / PLC. If problem persists, submit Support Request -> Create new request and ask Siemens Support for help - and to document the bug. crsb4b Good day. I'm using TIA Portal V19. When I download to a SCALANCE XC208 the Hardware configuration with TIA Portal, the SNTP Server Address is removed on the device. I attach you an image. Thank you.
	science guy
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12/19/2024 6:10 AM	Rate (0)
crsb4b Joined: 4/5/2024 Last visit: 4/30/2025 Posts: 4 Rating: (0)	0_Einstein Are you using V19 Update 3? If not, why? V19 / Update 1 / 2 are buggy software packages. Are you using the highest available firmware in the project PLC? If not, why not? Higher firmware versions fix bugs, not unlike what you are seeing. So, update Portal / PLC. If problem persists, submit Support Request -> Create new request and ask Siemens Support for help - and to document the bug. crsb4b Good day. I'm using TIA Portal V19. When I download to a SCALANCE XC208 the Hardware configuration with TIA Portal, the SNTP Server Address is removed on the device. I attach you an image. Thank you. Yes, I'm using TIA Portal V19 Upd3 and I have the last version installed in the Scalance XC208 (6gk5 208 0ba00 2ac2) (V4.4).

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12/19/2024 5:02 PM	Rate (0)
0_Einstein Grandmaster-Expert Joined: 7/7/2010 Last visit: 1/16/2026 Posts: 16379 Rating: (2522)	What did Siemens Support say when you submitted your Support Request?
	science guy
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12/23/2024 12:01 PM	Rate (0)
crsb4b Joined: 4/5/2024 Last visit: 4/30/2025 Posts: 4 Rating: (0)	0_Einstein What did Siemens Support say when you submitted your Support Request? Hi. I just made the query.

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