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KTP700 Basic Stuck at Startup screen

Created by: AutoGen_6363580 at: 9/15/2025 10:16 AM (4 Replies)

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9/15/2025 10:16 AM	Rate (0)
AutoGen_6363580 Member Joined: 12/26/2021 Last visit: 9/15/2025 Posts: 3 Rating: (0)	I encountered a similar problem, were you able to solve it? ------------------------------------------------------------------------------------------ Split from KTP700 Basic (6AV2123-2GB03-0AX0) Stuck at Startup - Unable to Perform USB Recovery.
	Last edited by: Moderator_Lan at: 09/15/2025 15:20:00 New subject after splitting
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9/15/2025 11:40 AM	Rate (0)
qwazee Platinum Member Joined: 3/30/2020 Last visit: 9/15/2025 Posts: 5450 Rating: (1064)	AutoGen_6363580 I encountered a similar problem, were you able to solve it? Have you calibrated the doohickey with the whatsit yet? Only then can you gently nudge the thingamabob until the humdrum aligns perfectly with the thingy on the other side. Alternatively try reversing the polarity of your expectations.
	Last edited by: qwazee at: 09/15/2025 11:59:46 Imagine how this answer may have looked like, if problem was detailed properly. Activities of this user is voluntary. There is no obligation or liability placed on this user. Though optional, your 'please' and 'thank you' is highly valued.
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9/15/2025 12:34 PM	Rate (0)
AutoGen_6363580 Member Joined: 12/26/2021 Last visit: 9/15/2025 Posts: 3 Rating: (0)	You're really funny! So you couldn’t fix the problem !? Instead, you just put it on hold !?

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9/15/2025 12:53 PM	Rate (0)
qwazee Platinum Member Joined: 3/30/2020 Last visit: 9/15/2025 Posts: 5450 Rating: (1064)	AutoGen_6363580 You're really funny! So you couldn’t fix the problem !? Instead, you just put it on hold !? Make a proper description of your problem. Mention versions and part numbers. The more detail, the more likely a volunteer expert will answer something helpful. Or contact Siemens. Use the Support Request link.
	Activities of this user is voluntary. There is no obligation or liability placed on this user. Though optional, your 'please' and 'thank you' is highly valued.
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9/15/2025 3:15 PM	Rate (0)
AutoGen_6363580 Member Joined: 12/26/2021 Last visit: 9/15/2025 Posts: 3 Rating: (0)	NawathepB I'm having an issue with a Siemens KTP700 Basic HMI (part number: 6AV2123-2GB03-0AX0) that is currently unable to start up correctly. When I power it on, it gets stuck on the initial startup screen and does not proceed any further. To try and resolve this, I attempted to perform a USB recovery (reset to factory settings) following the instructions provided in the Siemens support document: [Insert the link you provided here: https://support.industry.siemens.com/cs/ww/en/view/109744950]. I have prepared a USB drive with the necessary firmware files and followed the steps outlined in the document to enter the USB recovery mode on the HMI. However, during the recovery process, the HMI displays an error message indicating that it cannot find a compatible firmware file. I have tried several different firmware versions, including: KTP700_V14_00_00_00.fwf And various other versions that I have downloaded for TIA Portal. Unfortunately, none of the firmware files I have tried have been recognized by the HMI for the recovery process. Could anyone in the forum provide some guidance or suggestions on how to proceed with the recovery of this KTP700 Basic panel? I'm having an issue with a Siemens KTP700 Basic HMI (part number: 6AV2123-2GB03-0AX0) that is currently unable to start up correctly. When I power it on, it gets stuck on the initial startup screen and does not proceed any further. To try and resolve this, I attempted to perform a USB recovery (reset to factory settings) following the instructions provided in the Siemens support document: 👉 https://support.industry.siemens.com/cs/ww/en/view/109744950 I have prepared a USB drive with the necessary firmware files and followed the steps outlined in the document to enter the USB recovery mode on the HMI. However, during the recovery process, the HMI displays an error message indicating that it cannot find a compatible firmware file. I have tried several different firmware versions, including: KTP700_V14_00_00_00.fwf And various other versions downloaded via TIA Portal firmware packages. Unfortunately, none of the firmware files I have tried have been recognized by the HMI for the recovery process. Additionally, when the recovery process does start, it always fails at around 95% completion. It seems I have the exact same issue reported by user NawathepB in another thread. Could anyone in the forum please provide some guidance or suggestions on how to successfully complete the recovery of this KTP700 Basic panel? Thank you in advance for your support.

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