5/3/2022 10:25 PM | |
Joined: 11/6/2021 Last visit: 1/16/2023 Posts: 15 Rating: (0) |
I keep getting the error message "Autostart not possible" every time Autostart tries to run after Windows autologin. All user rights have been granted through SIMATIC HMI user group and the user groups from WinCC User Management correspond to Windows' own user groups and user names. I've tried everything in the manual including on the link: https://support.industry.siemens.com/cs/ww/en/view/23061262 We've even installed the very latest WinCC 7.5 SP2 Update 8 and it's still doing this. The autostart LOG says that password or user is wrong or not in SIMATIC HMI group, but that's not correct, everything regarding service user is correct, as far as I can tell. There is a service user that autologins into Windows and also has entered the password and username inside WinCC ServiceMode window, the user is on the Active Directory/ domain controlled user. Other WinCC servers can start runtime without issues, and it also worked on this one before an update to 7.5 SP2 Upd 5. I've also tried to add to the startup list in Communication Settings and that didn't work either. ----------------------------------------------------------- These are the log files, I've highlighted some of the potentially interesting lines: PMAutostart.log: 2022-05-04 21:20:06.013 PM( 2096-07580) AutoStartProject started 2022-05-04 21:20:18.171 PM( 2096-08096) AutoStartProject OpenProject 2022-05-04 21:20:18.186 PM( 2096-08096) CAutoStartProject::WaitForComponentConfigurator: Configurator ready 2022-05-04 21:20:20.484 PM( 2096-08096) ==> AutoStartProject OpenProject failed (0x80046148) The user of the service project is not available, not a member of the "SIMATIC HMI" group or has not entered the correct password. PMDiagnose.log: 2022-05-04 21:20:20.280 PM( 2096-08096) Open project \\server1\WinCC_Project\WinCC_Project.mcp 2022-05-04 21:20:20.296 PM( 2096-08096) CCImpersonate::CCImpersonate failed for ImpersonateLoggedOnUser with error 6: The handle is invalid. 2022-05-04 21:20:20.296 PM( 2096-08096) CCImpersonate::CCImpersonate failed for ImpersonateLoggedOnUser with error 6: The handle is invalid. 2022-05-04 21:20:20.312 PM( 2096-08096) Open project failed (0x80046148) 2022-05-04 21:20:20.312 PM( 2096-08096) CloseProjectIntern called by OpenProjectByName2 2022-05-04 21:20:20.312 PM( 2096-07928) ThreadClose: call (null) OnProjectClose , ThreadId=7928 2022-05-04 21:20:20.312 PM( 2096-08096) chBEGINTHREADEX(Thread) Handle=1408, ThreadID=7928, Application=CCLicenseService.exe 2022-05-04 21:20:20.327 PM( 2096-07928) ThreadClose: OnProjectClose (null) succeeded, ThreadId=7928 2022-05-04 21:20:20.405 PM( 2096-08096) CCImpersonate::CCImpersonate failed for ImpersonateLoggedOnUser with error 6: The handle is invalid. 2022-05-04 21:20:20.468 PM( 2096-08096) Close project finished (0x0) PMStop.log: 2022-05-04 21:20:20.280 PM( 2096-08096) Open project started 2022-05-04 21:20:20.312 PM( 2096-08096) Open project failed (0x80046148) 2022-05-04 21:20:20.312 PM( 2096-08096) Close project called 2022-05-04 21:20:20.312 PM( 2096-08096) Caller: OpenProjectByName2 2022-05-04 21:20:20.327 PM( 2096-08096) ProjectClose - All applications notified. 2022-05-04 21:20:20.374 PM( 2096-08096) Stop applications 2022-05-04 21:20:20.405 PM( 2096-08096) All basic applications are stoped (78 ms)! 2022-05-04 21:20:20.468 PM( 2096-08096) Close project finished (0x0) ----------------------------------------- I added the key "SimaticNetTimeOut" to the local machine in regedit as a DWORD and put in 300 (seconds) for the first restart, and now 2000 seconds, just for very good measure, for another restart. But still the same result in PMAutostart.log: The user of the service project not available etc....and no autostart of runtime. I have adopted this project from someone else and noticed that the project has been renamed a few times and that might have disturbed the project link or something. ALSO, I have added the project folder network share to all relevant groups, read/write access to all the SIMATIC groups like SIMATIC HMI, SIMATIC HMI Viewer, SIMATIC CS, SIMATIC NET, SYSTEM, NETWORK. Almost anything I could think of and everything I read regarding users on Siemens support posts. Any ideas or suggestions? ------------------------------------------------------------------------------------------ |
Last edited by: SergeiMalov at: 05/03/2022 22:47:36Last edited by: SergeiMalov at: 05/03/2022 22:48:14Last edited by: Jen_Moderator at: 05/04/2022 09:26:22New subject after splitting. Link optimized. Last edited by: SergeiMalov at: 05/04/2022 18:18:29Last edited by: SergeiMalov at: 05/04/2022 18:19:41Last edited by: SergeiMalov at: 05/04/2022 21:14:30Last edited by: SergeiMalov at: 05/04/2022 21:47:20Last edited by: SergeiMalov at: 05/04/2022 21:58:09 |
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