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WinCC Flex 2008 SP1 to SP2 Smartservice License

9/12/2011 11:39 PM	Rate (0)
dendhondt Bronze Member Joined: 8/5/2009 Last visit: 7/4/2022 Posts: 156 Rating: (7)	Hi, We have a TP370 With a smartservice license The hmi was programmed with WinCC Flex 2008 SP1 Now we have WinCC Flex 2008 SP2 What happens with the smartlicense if we download the program again to the HMI and do an os update? Is it lost then? do we need to reload the license to? I do not have a lot of experience with this kind of license Regards

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9/13/2011 6:44 AM	Rate (0)
Marcjan Platinum Member Joined: 4/22/2010 Last visit: 3/31/2025 Posts: 5697 Rating: (716)	Hello, Have a look at the link : http://support.automation.siemens.com/WW/view/en/19701610 You have to retrieve the licence first or it will be lost. http://support.automation.siemens.com/WW/view/de/27005215 Regards, Marcjan
	Problem solved? Please let us know! Please no technical questions by PM, use the forum sections for your questions.
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9/13/2011 10:11 AM	Rate (0)
Tweety Posts: 3037 Rating: (192)	Hello, The licences are lost, if you make an OS update with option “Reset to factory settings”. In this Case, you must save the licences. Tweety
Tweety Posts: 3037 Rating: (192)
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9/13/2011 10:59 PM	Rate (0)
dendhondt Bronze Member Joined: 8/5/2009 Last visit: 7/4/2022 Posts: 156 Rating: (7)	I guesse i better back up the license, i don't see an option "Reset to factory settings" Link 2 says: 3.2 When Do You Have to Back Up License Keys? You must save the License Keys under the following circumstances:  When you install a new operating system.  Before you format the hard disk.  Before you compress the hard disk.  Before you restore the hard disk.  When you start an optimization program that moves fixed blocks.  Before you run a backup / restore procedure.  Before booting.
	Last edited by: dendhondt at: 9/13/2011 10:59 PM
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9/14/2011 9:59 AM	Rate (0)
Tweety Posts: 3037 Rating: (192)	Hello dendhondt, You can use the option "Reset to factory settings" at the connection "serial" at MP370.You can see this option in Prosave -à OS Update.See the screenshot. Attachment Prosave.JPG (160 Downloads)
Tweety Posts: 3037 Rating: (192)
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9/15/2011 12:41 AM	Rate (0)
dendhondt Bronze Member Joined: 8/5/2009 Last visit: 7/4/2022 Posts: 156 Rating: (7)	But do i need to back up the license? Manual says yes Others say only if the option "Reset to factory settings" is checked ???

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9/15/2011 2:21 PM	Rate (0)
Tweety Posts: 3037 Rating: (192)	Hello, You can always make a backup of the licences at every image download.This is safest. Tweety
Tweety Posts: 3037 Rating: (192)
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