SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

What can cause Runtime licenses to become corrupt.

6/11/2013 3:36 PM	Rate (0)
Trevor Holliday Posts: 3 Rating: (0)	We have an Industrial PC running windows XP embedded; on this system we have our runtime hmi application which requires it's runtime license and recipes license. We have a problem that either one or both of the licenses occassionally either disappear altogether or become corrupted. We then in the UK need to somehow guide the (for example) south american customer to ring the siemens support line to get the license repaired. All i want to know is what can cause the licenses to become corrupt so i can look to prevent it. Thanks.
Trevor Holliday Posts: 3 Rating: (0)
Suggestion To thank Quote Answer

6/11/2013 3:50 PM	Rate (0)
ALGUDKAR RAO Posts: 621 Rating: (10)	Trevor Holliday We have an Industrial PC running windows XP embedded; on this system we have our runtime hmi application which requires it's runtime license and recipes license. We have a problem that either one or both of the licenses occassionally either disappear altogether or become corrupted. We then in the UK need to somehow guide the (for example) south american customer to ring the siemens support line to get the license repaired. All i want to know is what can cause the licenses to become corrupt so i can look to prevent it. Thanks. hello there is toomany reason is there may be old lcenses were not deleted properly pleas check the OS also
ALGUDKAR RAO Posts: 621 Rating: (10)
Suggestion To thank Quote Answer

6/11/2013 4:04 PM	Rate (0)
Trevor Holliday Posts: 3 Rating: (0)	These are brand new licenses installed onto brand new systems that are all built from the same image; there have never been any other licenses installed. Approximately 25% of these systems have shown this problem at some point the other 75% have no issues.
Trevor Holliday Posts: 3 Rating: (0)
Suggestion To thank Quote Answer

6/12/2013 8:48 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 7/31/2025 Posts: 9027 Rating: (1199)	Hello Trevor Holliday, Have you seen this link: how can you keep SIMATIC license files working and avoid loss of authorization? Best regards, Wizard

Suggestion To thank Quote Answer

6/12/2013 2:29 PM	Rate (0)
Trevor Holliday Posts: 3 Rating: (0)	I had not, but now i have read throught it, we conform to all the points. Thanks
Trevor Holliday Posts: 3 Rating: (0)
Suggestion To thank Quote Answer

Share this page:

Share this page on...