Hello,

I have registerd for export-restricted software about 4 months ago and i still have no authorization.

What can i do to get it ?

 Hello Kar89,

Kar89

Hello,

I have registerd for export-restricted software about 4 months ago and i still have no authorization.

What can i do to get it ?

 4 month is a long period. A few days maybe, but not month.
Have you checked your emails? Maybe you recieved one to doublecheck your registration data. Another suggestion would be to try to register a second time.

We are going to get in contact to get some details about the registration status. But this could take some time caused by the holydays at the moment.

Best regards
CS Moderator

CS Moderator

 Hello Kar89,

Kar89

Hello,

I have registerd for export-restricted software about 4 months ago and i still have no authorization.

What can i do to get it ?

 4 month is a long period. A few days maybe, but not month.
Have you checked your emails? Maybe you recieved one to doublecheck your registration data. Another suggestion would be to try to register a second time.

We are going to get in contact to get some details about the registration status. But this could take some time caused by the holydays at the moment.

Best regards
CS Moderator

 I've checked emails and i have not recieved any. I've already registered a few times but form same account. I can wait but it would be nice if you get in touch whith someone who can chceck the registration status.

Best regards

Hello Kar89,

according the information we got there wasn't any request for enabling your account for export restricted software. So your account isn't enabled up to now. Please follow the steps as described here:

 Why do you have to log in and register for downloading export-restricted software and what data do you need for this? 

and try to register a second time for this download. If you would inform us within this thread that the new request is done, we will get in contact with the responsible person to doublecheck the new status.

Best regards
CS Moderator

May you help me with the same problem? Pls

It's my second try...

The forum can't help you.

Are you come of a European Country or a America?

If not, then have you no chance.

Then have you connect your local Siemens Office.

Hi BrandonPalacios,

please tell us more about your process. When did you register and did you get an error message or an E-mail? 

Please note that the duration of the check varies depending on the number of requests for export approval. The check takes 2-3 working days as long as all relevant data has been filled in correctly. For more details please refer to this FAQ:

Why do you have to log in and register for downloading export-restricted software and what data do you need for this?

Please, follow the instruction from the FAQ. If you continue to have difficulties, please do not hesitate to contact us again. 

Best regards,
Jen_Moderator

Hello PowerEn - Siahtiri,

have you followed all the necessary steps on: https://support.industry.siemens.com/cs/ww/en/view/109744535?

Please also check your E-Mails again. Maybe you recieved one to doublecheck your registration data. Another suggestion would be to try to register a second time.

If the issue persists, please let us know. 

Best Regards,

The Helping Hand