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WinCC RT Advanced ALM problem

Created by: TorgeirJ at: 6/5/2019 11:44 AM (17 Replies)

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6/5/2019 11:44 AM	Rate (0)
TorgeirJ Advanced Member Joined: 9/9/2013 Last visit: 11/13/2024 Posts: 11 Rating: (0)	We are running a WinCC 15.1 Runtime Advanced application on a panel-PC. After running the software for a while, an dialogue is displayed with the following message message: WinCC Runtime WinCC flexible Runtime has detected a problem with Automation License Manager. Please reinstall Automation License Manager! Despite the error message the application seems to be working fine, but the dialogue is rather annoying and our customer will not accept the system as it is. Note: A similar case can be found here: https://support.industry.siemens.com/tf/ww/en/posts/wincc-runtime-advanced-v15-error/190552. That problem was solved by updating Automation License Manager (ALM). We have tried the following: - Updating WinCC Advanced Runtime 15.1 to latest version (Update 2). - Running SeCon to reapply WinCC settings to system - Running ALM setup separately, and selecting "repair installation". Any ideas? Are there any log files that can be checked for more information on what is generating the message? System data: HMI device: Bartec Polaris Smart HMI 7'' W (800x480 pix. display) OS: Windows 10 IoT Enterprise 2016 (1607, 64-bit) WinCC: WinCC RT Advanced 15.1 Update 2 ALM: 6.0 + SP4 + Upd1 64-bit Edition (installed with WinCC RT Adv 15.1 Update 2) License: 128 tags license installed on C-drive of HMI device

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6/6/2019 5:38 AM	Rate (0)
Prof. Frink Platinum Expert Joined: 7/5/2013 Last visit: 11/13/2024 Posts: 3120 Rating: (516)	Hello Torgeir, TorgeirJ We are running a WinCC 15.1 Runtime Advanced application on a panel-PC. After running the software for a while, an dialogue is displayed with the following message message: WinCC Runtime WinCC flexible Runtime has detected a problem with Automation License Manager. Please reinstall Automation License Manager! just wondering that the message shows "WinCC flexible Runtime" while you are using WinCC V15.1 Runtime. Is WinCC flexible installed on the same PC? Can you provide some screenshots of the message, licenses in ALM, version of ALM, ALM after checking license keys? Regards, Frink
	Pi is exactly three! All you have to do is think of things which people need but which don’t exist yet.
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6/6/2019 11:47 AM	Rate (0)
TorgeirJ Advanced Member Joined: 9/9/2013 Last visit: 11/13/2024 Posts: 11 Rating: (0)	Hello, and thank you for taking the time to reply. Prof. Frink just wondering that the message shows "WinCC flexible Runtime" while you are using WinCC V15.1 Runtime. Is WinCC flexible installed on the same PC? Can you provide some screenshots of the message, licenses in ALM, version of ALM, ALM after checking license keys? The message indeed says "WinCC flexible". Se attached photo. It is a brand new PC and only WinCC RT has been installed on it. We have the same problem on two identical systems. I did a test yesterday that seems to avoid the problem: On one of the PCs I uninstalled WinCC RT Advanced 15.1 Update 2 and Automation License Manager. Rebooted, and installed WinCC RT Advanced 15.1 (with no updates). After this, we have not had any messages on that system. To confirm that the problem was related to the updates, I did the following: 1. Uninstalled WinCC RT Advanced 15.1 Update 2 and ALM from the 2nd PC. Then reinstalled WinCC RT Adv 15.1 (without updates). This resulted in no messages on the 2nd PC as well. 2. Updated the 2nd PC to "Update 2". Now the messages started appearing again. The versions that works OK is: WinCC RT Advanced 15.1 with ALM 6.0+SP1 The versions that seems to give the error message are: WinCC RT Advanced 15.1 Update 1 with ALM 6.0+SP2 WinCC RT Advanced 15.1 Update 2 with ALM 6.0+SP4+Upd.1 We have to send the systems to the customer today, so I am afraid that I will not be able to do further tests. Attachment WinCCRTALM.png (595 Downloads)

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6/17/2019 2:59 PM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 11/13/2024 Posts: 14165 Rating: (1774)	Hello TorgeirJ Thank you for your tests. If soulds like the ALM in the newest Versions has problems with older Win10 Build Version... I only know the other behaviour (to old ALM with newest Build numbers...) I would open a Service Request at Siemens, perhaps the Support has more information for us. Bye Murof
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7/24/2019 5:40 PM	Rate (0)
4711-0815 Member Joined: 4/28/2015 Last visit: 9/2/2019 Posts: 2 Rating: (0)	Good evening, we also have the same problem with the ALM. Are there any solutions to this topic from Siemens. Sincerely yours

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7/25/2019 1:55 PM	Rate (1)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 11/13/2024 Posts: 14165 Rating: (1774)	Hello I would try to deinstall the ALM restart the PC and install the one you can download from the Support Pages: https://support.industry.siemens.com/cs/de/en/view/114358 this helps us in the past Bye Murof
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8/13/2019 8:47 AM	Rate (0)
4711-0815 Member Joined: 4/28/2015 Last visit: 9/2/2019 Posts: 2 Rating: (0)	Hello Murof thank you for the helpful tip. With the ALM V6.0 SP1 everything is now running flawlessly. The fault message is no longer displayed. Thank you very much Yours sincerely

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1/31/2020 3:08 AM	Rate (0)
RichyR32GTR Advanced Member Joined: 10/18/2012 Last visit: 11/11/2024 Posts: 7 Rating: (3)	This is also happening to me. I'm using WinCC RT Advanced V16 with ALM 6.0+SP5+Upd1 64bit running on Windows 7 Ultimate 64bit Was also happening on V15.1 but uninstalled it and installed V16 with license upgrades and thought it was fixed but after approximately 10 days of installing V16, it happened again. I'll downgrade ALM to 6.0 SP1 and see if it fixes the issue. It's been 3 days. So far no issues. Richard
	Last edited by: RichyR32GTR at: 02/03/2020 06:09:18
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3/31/2020 10:21 PM	Rate (0)
tuggy Member Joined: 7/7/2014 Last visit: 10/11/2024 Posts: 2 Rating: (0)	Hello Richard, I'am trying to solve the same issue by downgrading to ALM 6.0 SP1. However I found no way to have a safe download of this older release of ALM. How have you been able to manage that ? Thanks for your help. Patrice

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4/24/2020 12:19 PM	Rate (0)
AutoGen_5895260 Regular Member Joined: 8/8/2019 Last visit: 7/19/2022 Posts: 3 Rating: (0)	Hello I have the same problem ... I have installed version 6.0 + SP5 + UPDT 1 of ALM and SIMATIC WinCC Runtime Advanced V16.0 and the same error message appeared. How can I solve? I tried to find version 6.0 SP1 and couldn't find a place to download it. Best regards

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