"The network drive connection is lost. Please check your network connection!"

Hi,

I have similar situation.

Brand new 808D. I am new to it. Windows 10. Direct connection.

I can ping 808D from computer. I can see shared folder from other computers. (There is a computer user name and password - 1 number). I am entering all this info and getting 

"The network drive connection is lost. Please check your network connection!"

Checking ping - OK.

The only suspicious thing - Control Panel\Network and Internet\Network Connections Ethernet - Unidentified network .

Please help to connect shared folder.

Regards,

Edward.

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Split from Siemens 808D adv and Windows 10 network drive setup..

6fc5370-2am03-0AA0 

Ok, I figured it out. 

1) No problems with shared folder on Windows 7 computer. (No matter how it connected directly or via network). Connects well and reliably.

2) It turns out it is known to SIEMENS issue!!!. Some legacy communication protocol should be ticked in Windows 10 to work correctly with 808D. Some SMBVL protocol needs to be enabled.

THE REAL ISSUE IS THAT KNOWN TO SIEMENS PROBLEM IS NOT DOCUMENTED BY SIEMENS. Manuals are not updated. I could not find any note on that anywhere in manual or elsewhere.

This is really frustrating when you are asking questions for a week around this forum and receiving no answer from SIEMENS support. Why this forum even exists? What is the role of moderator? Just separate my question from the other one? What about answering it or referring it to a specialist?

Regards,

Edward.

Hello EdShaw,

thank you for sharing the result of your issue.  
I'm glad to read, that you have found the answer even when the Technical Forum community couldn't be of assistance. 

Posting the result is exactly what we are looking for with this platform. Starting discussions and sharing knowledge.

Siemens employees are part of this community. But it is not our focus that each question will be answered by Siemens.

As described within our Forum Terms there is no guaranty for a solution or even a reply.

If you are looking for granted support of a Siemens employee, please start a Support Request. This will create a ticket within our Tech Support Team.

Thank you for the feedback, that you are missing information within the official documentation. We are going to forward this hint. 

Best regards.
Jen_Moderator

1 - Control Panel

2 - Programs and Features

3 - Turn Windows features on or off

4 - Turn ON (SMB 1.0/CIFS) TCPIP SERVICES

WINDOWS 10