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IoT2050 Failed Reboot

Created by: AutoGen_8012597 at: 4/19/2024 2:03 AM (3 Replies)

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4/19/2024 2:03 AM	Rate (0)
AutoGen_8012597 Joined: 11/21/2023 Last visit: 4/19/2024 Posts: 2 Rating: (0)	Hi, We recently had multiple sites with IoT2050s fail to reboot after a remote reboot command was issued. I've attached the log from one of the sites noting the failed reboot occurred on 16 April, from the log does anyone have any idea why the IoT2050 failed to reboot. On the 18 April a power cycle was able to successfully boot the device. Cheers David Attachment failed_reboot.txt (334 Downloads)

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4/21/2024 2:26 PM	Rate (0)
jan-k Silver Member Joined: 4/28/2015 Last visit: 6/28/2024 Posts: 578 Rating: (43)	Might be https://github.com/siemens/meta-iot2050/issues/440 as well. That is only fully visible via the UART debug interface.

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5/16/2024 3:28 PM	Rate (0)
jke@cmi Member Joined: 6/29/2018 Last visit: 11/12/2024 Posts: 3 Rating: (0)	We face the same issue.. Making updates of our IOT2050 requiring a reboot. We run the 'sudo reboot' from ssh and the device is not more accessible unless hard reset it. we have encountered this problem many times on diffent equipments in different configurations, but have been unable to reproduce it faithfully on our test bench. Seems to be the same phenomenon as described in in the link posted by @jan-k without any proof.. I have seen a hardware watchdog is available in iot2050 as posted here. Did someone use that feature to solve the problem of reboot ? Best Regards.

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7/31/2024 11:31 AM	Rate (0)
uweda Joined: 3/12/2024 Last visit: 11/14/2024 Posts: 74 Rating: (0)	Hey jke@cmi, we are aware of the issue but it's very difficult to reproduce it on our side. Maybe you can support us, we can provide you a custom debug firmware (V1.4) to maybe catch the logs of the issue. If this is an option for you and you are willing to share these logs afterwards with us please contact me or my colleague apastore (https://support.industry.siemens.com/forum/WW/en/users/profile/2405259/) via PM. We can send you the relevant files via mail-transfer (i will be out of office with the beginning of next week - i can only provide you the files until friday). BR

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