Hello

We have a problem with the Desigo CC server. It is not possible to acknowledge some alarms (again). There is no alarm on the point anymore, but in the Event Manager it still says Event status: Unprocessed and Source Status: Quiet. I can’t acknowledge. And the alarm in lifesafety is being sent to the control center again and again.

I restarted the server (not only the project) and the alarm disappeared.

It was the third time something like this had appeared. Source status of alarms is quiet and we can acknowledge it.

Only a complete restart of the server helps, for some time...

I will add that the last work on the server was the installation of QU2 and increasing the size of the SQL database, along with increasing the value of min (1 year) and max (2 year) retention span for four ArchiveSchedules – I will add that the database does not report any errors and works nicely (capacity now is 240GB).

The last server restart was done yesterday before 3pm. This morning the alarms are hanging again, and they cannot be cleared.

Have you already encountered such a report and what could be the reason for it?
Something with Event Manager, something with bacnet, something with controllers, something with QU2, something with increasing the size of the database?

Before installing QU2 and increasing the size of the database, we didn't have any problem with alarms.