When you clicked on the log file link to get more information, what did you find?  Post the log file here if you do not understand it.

AutoGen_9153397

I need to update a project from version 17 to version 21, but an error occurred.

In that case, archive / zip up your V17 project, and submit it to Siemens Support (as stated in the same image you posted).

Start with this link to create a new Support request:
https://sieportal.siemens.com/en-us/mysieportal/support-requests/create 

AutoGen_9153397

The log file open a white window with no information