Dear forum user,

PCS7 is a distributed control system that has been around for over 20 years now with over thousand installations and still growing large. No wonder a lot of topics are created.

In order to support you the best and quickest way possible, we would like you to include the information listed below in the topic when you create one. This way we don't have to spend time asking you questions first, but can get right to the point. Also, we can give you more personalized answers instead of just giving you a link of a manual. Please note, as experts, we are not online 24-7 to assist you. After the required information, a template is provided which you can copy and use in your topic.

Information we need:

• Specify if this is a technical question or problem. Do you need immediate help?
• PCS7 version including service pack and updates such as Update Collection. Also note separated installs of components like CFC V9.0 SP3 Upd5 or WinCC V7.4 SP3 Upd3.
• Operating system including service pack
• Is the project migrated? If so, from which version
• How often does the problem occur (Always/Often/Once/Not applicable)?
• Have you found a workaround?
• Did the function/functionality previously work? If so, did something change like an update of Windows or update of a component like CFC, WinCC, SFC?
• MLFB number(s) of the hardware including firmware version

We would be very grateful if you let us know if the problem is solved and what solution solved the problem. This would help us and other users in the future.

Regards, Sandor

Tips:

• We can ask you to supply an export of the PCS7 installed software. You can do this as follows:
  

1. Go to "Start" and enter the following line in the search bar: s7aversx.exe
2. Click on: "Export" in the lower section under tab: Products
3. Upload the .csv file in a .zip archive since uploading .csv files is not supported

• Please create a new topic instead of reviving an old topic.
• If you have created a topic and want to ask about a problem not related to the topic, also create a new topic.

Template which you can use when you create the topic:

Problem description:

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Detailed information:

1. Urgency (Technical question or Immediate)

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2. PCS7 version (incl. Service pack, Update version). Also write down if updates are installed for separated products (for example: WinCC, CFC, SFC etc.)

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3. Operating system (incl. Service pack)

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4. Is the application migrated? If yes, from which version?

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5. How often does the problem happen (Always/Often/Once/Not applicable)?

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6. Is there a workaround?

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7. Did the function/functionality previously work? If yes, did something change recently (Windows update, PCS7 update etc.)? 

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8. MLFB number (in case it applies to hardware)

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9. Firmware version (in case it applies to hardware) 

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