Hi

I too have encountered the same login issue, can login via browser but not the app

ive confirmed passwords are the same in both keychains (google & apple iOS) and both credentials are the same, iOS keychain also enters the password into the app correctly but it fails to log in, Copy and pasted the same password from the password window within the app and back into the same password window and i can log in

seems to be an issue with the app and passwords entered from the keychain

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Split from Login issue.

Hi Joaty,

thank you for forwarding this to us! 

Have you already updated the Industry Online Support app? As far as I can see in the app store, it was updated on 5/23/2022. If you have difficulties with another app, please tell us which app you are using.

I will forward it to the responsible person, as soon as I know more, I will update the topic.

Best regards,
Jen_Moderator

Hello Joaty,

the issue could be analyzed.
We are sorry that currently using a password manager isn’t working in a smart way. 
You have to copy the password manually otherwise the login dialog will not recognize, that the password is provided.

We will keep you informed when there is an update on this issue available. 

Best regards,
Jen_Moderator