Hi,

As in the topic - I registered for download of export restricted software some time ago and still got no permission to do it. Is there anything I can do about it?

Hi matzuraw,

what does some time ago means for you? Please note that it might take some working days to got the permission.

Kind regards
Stefan

Hi, 

Thank you for your answer - to be exact, I've registered on 29.09.2022.

Hi matzuraw,

thank you for your enquiry and your patience so far! 

We have looked at your profile and determined what is causing your case. In your personal data you used a letter, which is not a Latin letter - only Latin letters are supported by the system.
Please change your personal data so that you can complete your download. You can change your personal data by clicking on your name next to the login/ logout button and selection "modify personal data".

I hope this is helpful. If you have any further questions, please do not hesitate to ask! 


Best regards,
Jen_Moderator

Hi,

Thank you very much for your response, just changed my data and waiting for permission to download :)

Once again big thanks!

Hi matzuraw,

thanks for your feedback and you're welcome, I'm glad I could help you! 

Best regards,
Jen_Moderator