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Unified RT V17 - Strange alarm text for connection fault

Created by: luciano.fab at: 11/13/2022 6:37 PM (6 Replies)

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11/13/2022 6:37 PM	Rate (0)
luciano.fab Joined: 8/31/2022 Last visit: 9/16/2024 Posts: 11 Rating: (1)	Hi everyone, I'm having a problem with system alarms. In the attached screenshot it is visible that the text shows special characters probably used to make the text itself dynamic. Unfortunately in the documentation I could not find useful information on how to solve it, I tried to change the display language but it not solved the problem. My setup is: TIA Portal V17 update 5 on Windows Server 2016 Standard Build 14393. System Language: IT Runtime Language: IT and EN Any suggestions? BR, LF Attachment AlarmScreenshots.zip (508 Downloads)
	Last edited by: luciano.fab at: 11/13/2022 18:40:37
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11/14/2022 9:56 AM	Rate (0)
serendipity0 Advanced Member Joined: 2/3/2022 Last visit: 4/23/2024 Posts: 304 Rating: (27)	Hi! In this case, you may be experiencing some compatibility issues. If you check in the following link the compatibility you will see that the software you are using is not released for your operating system https://support.industry.siemens.com/kompatool/pages/main/index.jsf Br!

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11/14/2022 10:35 AM	Rate (0)
luciano.fab Joined: 8/31/2022 Last visit: 9/16/2024 Posts: 11 Rating: (1)	I'm sorry but in the attached document the Windows Server 2016 Standard operating system is considered compatible. Where is the mistake? Attachment Microsoft-Windows-Server_en_2022-10-25.xlsx (399 Downloads)
	Last edited by: luciano.fab at: 11/14/2022 10:39:54
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11/14/2022 11:20 AM	Rate (0)
serendipity0 Advanced Member Joined: 2/3/2022 Last visit: 4/23/2024 Posts: 304 Rating: (27)	Hi! You are right! I did not check the correct information. I will see if I can find something that will help you. Br!

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11/14/2022 12:50 PM	Rate (0)
luciano.fab Joined: 8/31/2022 Last visit: 9/16/2024 Posts: 11 Rating: (1)	Thank you for your support, I think this is a good place where start: the alarm text missing is referred to a OPCUA connection failed. In the traceView I found this message: "The CRef for textlist "ConfigErrorAlarmTextLibrary" cannot be resolved" two times because I have two different OPCUaClient connection configured. See attached screenshot. Thank you, BR, LF. Attachment 2022-11-14 13_46_37_TraceView.png (386 Downloads)

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11/14/2022 2:41 PM	Rate (1)
serendipity0 Advanced Member Joined: 2/3/2022 Last visit: 4/23/2024 Posts: 304 Rating: (27)	HI! I have found a FAQ regarding one of your problems: ##Text missing## https://support.industry.siemens.com/cs/ww/en/view/109759021 Br!

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11/15/2022 5:29 PM	Rate (1)
luciano.fab Joined: 8/31/2022 Last visit: 9/16/2024 Posts: 11 Rating: (1)	Finally I found a solution. Leave here information for completeness. Sulution: I'm working on Tia V17 Update 5 but in my hardware runtime system was configured as V17.0.0.0, changing it to V17.0.0.1 resolved the issue. See attached screenshots. Best Regarda, LF. Attachment 2022-11-15 18_24_11-Windows10x64_Solution.png (441 Downloads)

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This contribution was helpful to 3 thankful Users serendipity0 Jen_Moderator ZickZackTIA

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