New License Online delivery not working

Hello,

i recently just purchased new step 7 and winCC licenses.  i am on the online software delivery and it say to just "drag and drop".  i spoke with siemens tech support and she is saying its just a "drag and drop".  i cannot drag and drop into my C: drive on the left. it just highlights the box.  what am i doing wrong?  am i missing something on my laptop t allow me to do this?  Thanks in advance.

Hi AJJ0407,

Normally there is nothing more to do than drag and drop the license. However, it is important to run the Online Software Delivery (OSD) within the Automation License Manager (ALM). Drag and drop from a normal browser window into the ALM will not work. The 'Online Software Delivery (OSD): Getting Started' shows what it should look like (from 1:52).

Kind regards
Stefan

Hi AJJ0407,

You do not need to install anything other than the Automation License Manager (ALM). You may want to check that you have the latest version installed before attempting to transfer the license. The icon on the button may have changed, so I would not pay too much attention to that.

Kind regards
Stefan

Hi Nlecorre,

Since it is not visible in your screenshot, one question. Did you take this screenshot from within the Automation License Manager? Because if you access the page with a regular browser, the Transfer button would not be active.

Kind regards
Stefan

Had the same problem. Downloaded the newest version of Automation License Manager and now it works for me. Here are the links I used:

https://support.industry.siemens.com/cs/ng/en/view/109476109

In the website above you will find the Entry ID: 114358. which brought me to this website:

https://support.industry.siemens.com/cs/ng/en/view/114358

On this website I installed the latest version and now I can transfer the license.

 I have version 6.2 Upd2 64bit and having the same issue on Server 2019. The left area will not accept drag and drop.

Edit: I was able to use version 6.0 and it worked without issue.

AutoGen_7561945

Had the same problem. Downloaded the newest version of Automation License Manager and now it works for me. Here are the links I used:

https://support.industry.siemens.com/cs/ng/en/view/109476109

In the website above you will find the Entry ID: 114358. which brought me to this website:

https://support.industry.siemens.com/cs/ng/en/view/114358

On this website I installed the latest version and now I can transfer the license.

TCCI IT

Edit: I was able to use version 6.0 and it worked without issue.

This. This solved the problem for me. Neither 6.2 update 2 or update 3 would work on this "simple" drag and drop. Siemens support told me I was dragging it to the wrong spot on the screen. I tried on Win 11 AND Win 10 and the same problem existed. Looks like a straight up bug to me.

But the old v6.0 works. TCCI IT, you're a champion. I spent over a month on this issue.