Can't see mine SR

Hello, ALL

I created two almost identical technical support requests, received a notification to my email and that’s all.

When I created my first request, I thought it would appear immediately, in the appropriate place on the site, but this did not happen, and I created the second one (changed the name) ...

However, the last request is also not displayed ...

I have messages in the mail that I need more information on my request, but the links in the letter do not work.

Below is a clipping from the letter:

**********************

thank you very much for your inquiry to the I IA&DT Technical Support.

To process your inquiry in the best possible way and as soon as possible, we need some additional information:

Please redirect your inquiry by filling in our easy- to- handle WEB-form.

Support Request:http://www.siemens.com/automation/support-request

This provides us with all relevant information and we can assist you faster and more professionally.

Tip: Registration saves you typing.http://my.ad.siemens.de/myand/?lang=en
Besides you have access to our extensive Siemens AG - Automation und Drives Newsletter System

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The subject of my request (a similar one is on the forum:

Sent: 12.Nov.19 09:05:51
Subject: Flashing twice DC5V and then all LEDs

**********************

Hi Unreality,

I'm sorry for this inconvenience 

Please send me your E-Mail address via personal message, so that we can investigate the issue further.

Best regards,
Jen_Moderator

Unreality

Hi,

My e-mail address in you a personal message, I am waiting for feedback.

Ok, I'm still waiting)))

Tell me how long to wait so that I do not ask too many questions))

Hi Unreality,

Unfortunately I'm not able to say how much time it will took. After I received an answer from my colleague I will update this thread immediately 

Best regards,
Jen_Moderator

Hello,

I did not wait for an answer.

In fact, it is not needed already.

You can read the topic below, everything is clear:

Flashing twice DC5V and then all LEDs (S7-319-3PN/DP)

CPU319-3 PN/DP fault

I Close the Topic